Operations Manager, Dandy
$116.5-137k
+ Equity
More information about location
Helping dentists deliver better care and brighter smiles with technology
Posted today
Helping dentists deliver better care and brighter smiles with technology
1001+ employees
Posted today
$116.5-137k
+ Equity
More information about location
1001+ employees
Company mission
To become the best digital dental lab for every dentist.
Role
Who you are
- If you're energized by deep analysis, complex systems, and building scalable infrastructure, this is the role for you
- Identify systemic gaps in lab execution and implement process improvements that scale
- Help define and evolve our SOPs to ensure consistency across a growing lab footprint
- Capture learnings from lab growth initiatives to create scalable playbooks for future lab partnerships and expansion
- 4–7 years in operations, strategy, or program management roles; experience in custom manufacturing, logistics, healthcare, or dental/medical devices a plus
- Strong analytical skills with experience in building dashboards and operational reporting (SQL, Looker, Excel)
- Excellent cross-functional communication and stakeholder management
- Comfortable operating in a fast-paced, ambiguous environment with evolving priorities
- Mandarin reading and speaking proficiency a strong plus
- Based in the US
- Willing and able to travel to China on a quarterly basis
What the job involves
- We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency
- In this role, you'll be at the heart of our lab operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed
- This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth
- You'll need to understand our lab network down to the most granular detail: how each partner operates, where the bottlenecks are, and how to unlock capacity across the system
- You'll lead projects that determine how we invest with lab partners, how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Shipping Logistics to Quality to Product & Engineering
- Design and execute the capacity planning framework that will enable 10x volume growth across multiple third-party labs
- Develop and continuously refine our lab usage and investment strategy—deciding where, when, and how we scale with each partner to optimize turnaround time, quality, and cost
- Build models to project lab capacity, evaluate lab throughput, and guide operational investment decision
- Own daily and weekly on-time ship rates, lab quality metrics, and SLA compliance across the lab network
- Create and maintain dashboards that deliver real-time visibility into lab performance and surface early indicators of risk
- Partner with Supply Chain team to implement commercial incentives and disincentives to drive operational changes across the lab network
- Partner with Data and Engineering teams ensure infrastructure supports proactive decision-making during rapid scale
- Lead operational escalation response, resolving issues across shipping, intake, quality control, and SOP compliance
- Act as the central coordinator across Fulfillment, Customer Experience, Quality, and broader Ops to ensure smooth and responsive lab operations
- Work with Product and Engineering teams to develop our tech to systematize issue tracking and improve response times and root-cause accuracy
Our take
Dentistry, a $400B industry, has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants. It makes the dental experience seamless for both sides of the chair, and to date, more than 2 million people use a Dandy dental product daily.
Dandy aims to build a full operating system for dental practices, offering a "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
Company HQ
Tribeca, New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-Founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
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