Senior Manager of Global Implementation, Flywire
B2B
$130-160k
+ RSUs + ESPP
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
$130-160k
+ RSUs + ESPP
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- If you’ve led high-performing implementation teams in a SaaS or FinTech environment, have a strong grasp of systems integrations and payments infrastructure, and thrive in a fast-paced, client-first environment this role is for you
- BA/BS degree
- 7+ years of experience in client implementation or onboarding roles, including 2+ years managing teams
- A background working for a SaaS based company (preferred)
- Strong technical fluency:
- Understanding of APIs, SFTP, webhooks, JSON/XML
- Experience with ERPs like NetSuite, Intacct, QuickBooks, Salesforce, or similar
- Familiarity with payment gateways, tokenization, and reconciliation logic
- Proven track record of delivering complex software projects with external clients and cross-functional teams
- Strong project management skills with the ability to handle multiple priorities
- Excellent communication and client-facing skills
- In-depth knowledge of payment processing systems and integration methods
- Ability to work cross-functionally and adapt to a fast-paced environment
What the job involves
- Flywire is looking for a Senior Manager, B2B Implementation to lead our implementation function within the B2B vertical
- This is a high-impact role responsible for overseeing the delivery of complex software and payment solutions to enterprise and mid-market clients across industries including SaaS, manufacturing, professional services, and more
- You’ll lead a team of Implementation Managers, drive operational excellence, and partner cross-functionally with Product, Engineering, Solutions, and Client Success to ensure every implementation is successful, scalable, and sets our clients up for long-term growth
- Lead and grow a team of Implementation Managers supporting B2B client onboarding
- Serve as the escalation point for complex implementations involving payment integrations, ERP syncs, token migration, or custom configuration
- Develop and maintain scalable processes for project delivery, testing, launch, and client handoff
- Oversee portfolio health and team capacity planning to ensure predictable timelines and quality
- Guide project scoping and solution design for large, strategic clients in partnership with Product and Solutions teams
- Define and track key metrics related to implementation performance (e.g., time to value, CSAT, launch velocity)
- Collaborate with internal stakeholders to advocate for tooling improvements, workflow automation, and process alignment
- Coach and mentor team members to build implementation excellence and support professional growth
- Represent the B2B implementation function in leadership meetings and contribute to strategic planning
- Lead critical go-lives and troubleshoot into implementation issues when needed
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company HQ
Boston, MA
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
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