Solutions Engineer, GitGuardian

• If you think you match at least 70% of these criteria, please apply!
• Fluency in English to collaborate with our international team and support customers across Europe and the US
• Strong understanding of the modern Software Development Lifecycle (SDLC): ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
• Kubernetes and deployment expertise: experience using Kubernetes in production, understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, writing shell scripts,..
• Analytical problem-solving skills: ability to investigate and understand different customer environments, ask the right questions, and troubleshoot effectively across varied technical contexts
• Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication, pedagogy, and patience

Desirable

• You will work with a team of sales engineers spread across Europe and the US to help secure the codebases of Fortune 500 companies and next-gen unicorns by seamlessly implementing GitGuardian's technology into their Software Delivery LifeCycle—both SaaS and on-premise versions, from POCs to production
• Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues
• Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for customers
• Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues across varied technical contexts
• Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances
• Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution
• This role sits at the intersection of customer success and technical excellence—you'll ensure our enterprise customers extract maximum value from GitGuardian while continuously refining how we deploy and support our platform

• 1. Video call with the manager
• To discover your professional project, knowing more about yourself and your achievements, and present to you the team
• Skills Assessed: Understanding of modern SDLC, deployment experience, customer-facing skills
• 2. Technical interview
• To evaluate your skills for the position and project yourself into the role
• Skills Assessed: Kubernetes, troubleshooting, SDLC integration
• 3.1 Final interview with an Executive Manager
• To detail our company’s vision and ambitions for the next couple of years
• Also to ensure mutual alignment
• 3.2 References check
• You can start thinking about two contacts who can attest to your previous or current professional experiences. These contacts should be as recent as possible, and we will call them at the end of the process