Head of Partner Success, Perlego
Publishers
ÂŁ63-70k
+ Equity
Hubspot
Senior and Expert level
London
More information about location
2+ days a week in office (Holborn, London)
Online library of 1,000,000 academic resources
Job no longer available
Online library of 1,000,000 academic resources
101-200 employees
B2CB2BEducationLearningDigital Media
Job no longer available
ÂŁ63-70k
+ Equity
Hubspot
Senior and Expert level
London
More information about location
2+ days a week in office (Holborn, London)
101-200 employees
B2CB2BEducationLearningDigital Media
Company mission
Perlego's ambition is to become the worldâs online learning library, a single place where learners can instantly access all of the worldâs academic content for less than the price of a single book. Perlego are on a mission to make learning accessible to all.
Role
Who you are
- An experienced account management leader who has a proven track record of building high performing teams in fast-growth and rapidly changing environments
- You have exceptional interpersonal skills, easily being able to build trust and strong relationships with both internal and external stakeholders of all seniorities and personalities
- You have an operational systems mindset, with strong analytical capabilities and CRM experience to identify opportunities and problem areas to solve. You look at these holistically and solve through building and improving processes, as well as jumping in to solve first-hand if needed
- You are a naturally optimistic problem solver, you thrive at taking on new challenges, you are not afraid to roll up your sleeves and do what it takes to make things successful
- Experience and a track record of success in operations, account management, or related roles within a technology or SaaS company
- Excellent collaboration skills across different functions as well as brilliant communication skills
- Experience of using Hubspot to solve operational challenges and automate processes
- Strong people management experience, including hiring and growing a high-performing and engaged team
- Proven track record of successfully implementing and optimising operational processes, driving efficiency, and improving customer experiences
- Strong project management skills with the ability to manage multiple initiatives simultaneously and deliver results within tight deadlines
Desirable
- It would be extremely helpful if you have knowledge of the publishing industry; a passion for books and learning is a must!
- Additional language skills to English (French, Spanish, German, Italian)
What the job involves
- This role will be part of the content team, which is a commercial function that brings financial and strategic value to publishers, and collaborates closely within Perlego with product, data, finance and engineering
- Your remit will be ensuring the success of our publisher partners
- Enable and build a high-performing account management team
- Being an advocate for our publisher partners, ensuring we are delivering strong value for them and for Perlego
- Driving overall operational improvements to our account management processes
- Youâll line manage a team of 6 experienced account managers covering publishers in the UK, US, Europe and LATAM, setting them up for success by providing operational insights, identifying areas for improvement, analysing CRM data and driving strategic initiatives
- Whilst you wonât be primarily responsible for your own accounts, youâll be supporting the team on the most important and key accounts to ensure an excellent level of service is maintained
- Youâll bring deep understanding of the role of account management and how this can be operationally optimised to improve account outcomes
- Youâll make extensive use of our CRM and implement our content strategy, using data analytics tools and collaborating closely with our product, data and engineering teams
- Youâll help improve product-market fit with publishers, such as building and operationalising our publisher data dashboard into a tool that empowers publishers and their authors, and gives us a competitive advantage in the market
- In 3 months you will have: Got to know the team and the business, understood the key account management challenges, and have prioritised and developed the operative roadmap to solve them
- In 6 months you will have: Delivered wins against our goals of maximising valuable content, specifically expanding key accounts and standardising contracts
- In 12 months you will have: Made a significant impact in improving product-market fit with the publishing community, specifically looking at leveraging data and insights as a key value proposition
Application process
- Apply via Welcome to the Jungle
- Screening call with Ben, our People & Talent Partner
- Interview with Sue, our VP Content
- Take-home task
- Final panel interview
Salary benchmarks
Our take
Perlego is pitched as a âSpotify for textbooks,â enabling students, and also professionals, who make up 30% of users, to access textbooks on a subscription basis.
They have over 1 million books from 2,300+ publishers across multiple languages. For the students, the benefit is obvious: text books are increasingly expensive to purchase, and public libraries are under resourced.
In the U.K., Perlego gives readers access to its entire digital library for ÂŁ12 per month. For publishers, Perlego claims to offer a distribution method that stems revenue losses caused by piracy and the buoyant used text book market.
Perlego say they're getting a 100% increase in new subscribers month-on-month, which is very strong traction to build on. With over 15 million users on the Perlego database, growth should continue smoothly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
23% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"You'll get the chance to work on interesting projects, as long as you put yourself forward for them. Within the engineering team, we have time set..."
Funding (last 2 of 6 rounds)
Oct 2024
$20m
LATE VC
Mar 2022
$50m
SERIES B
Total funding: $85m
Company benefits
- đ Â Flexible: We operate a flexible hybrid working environment. If youâre based in London, weâd expect to see you in the office twice a week, if youâre outside of London weâd expect to see you at least 6 times a quarter (hopefully at our quarterly socials đ). If youâre looking for a 100% remote role, this one is not for you. At Perlego, we empower you to work in a way that supports your needs and your life. We trust people to know what works best for them. We are flexible if you wish to work remotely overseas for short-periods of time, as long as you remain a UK tax resident đş
- đ§ L&D Budget: We value continuous learning and you will have a personal L&D budget for online courses, subscriptions or books not on Perlego.
- đąÂ Unlimited Coaching Opportunities: Unlimited access to MoreHappi, an on-demand professional coaching platform to offer all employees access to unbiased and professional coaching opportunities
- đ¤Â Learning Time: All employees have dedicated Learning Time
- đ´Â Work-Life Balance: Everyone needs a break, so enjoy 30 days off (incl. bank holidays) + 1 additional day annual leave for every year of service (up to 35 days)
- đ Flexi Bank Holidays: We understand that not everyone aligns to the same calendar; we offer the flexibility to take your local countries bank holiday allowance for other religious or cultural days E.g. switch UK Easter Bank Holidays Days for Eid celebrations
- âď¸Â Office Reset: All employees an also enjoy the days between Boxing Day and New Year off, to reset and refresh for the New Year - this is additional to your annual leave đ
- đ Sabbatical: After three years there is an opportunity to take a 1-month unpaid sabbatical, and after five years there is an opportunity to take a 1-month paid sabbatical
- đ Personal Days: Life happens and we want you to be able to use your annual leave for resting, relaxing or taking time out to do something you love! We offer 1 additional day a year for life events (your wedding, relocation, moving house, or a child starting school)
- đ Health & Wellbeing: We want everyone to feel healthy and happy, so we offer private medical insurance via Vitality.
- đ Mental Health: All employees get access to therapy and counselling through Vitality
- đ˛ Cycle to Work Scheme: We're committed to building a sustainable business, so we encourage cycling to work. Perlego will buy your bike of choice, which you'll pay back over 12 months
- đ Social: We're a tight-knit bunch who enjoy our time to play. We have regular social events and activities for everyone - everything from white water rafting to board game nights
- đź Family time: We believe family is really important; we offer new parents a competitive matched parental leave as well as phased return to work after 6 months leave.
- đź Workplace Nursery Benefit: We want to support working parents and carers, so we offer a workplace nursery benefit scheme, helping our employees potentially save thousands of ÂŁÂŁÂŁ against the cost of nurseries each year
Company values
- We are leaders - We empower our users and each other to grow. We are passionate and proactive, taking ownership of the work we do, always striving to be better and embracing challenges, together, without fear of failure
- We learn - We know the power of knowledge. We are curious, brave and never stop trying new things - always striving to continue learning and to share knowledge with each other and our users
- We are open - Weâre open & inclusive in how we build our product & the people we choose to build our product & business. Weâre transparent in our communication: with users & each other, always willing to listen, learn and take on feedback
- We care - We care about our users/publishers/partners & about creating a more fair and sustainable solution for learners globally. We care about our impact on the world and each other. We think before we act and act with kindness, always
- What youâll get - At Perlego we believe in the key role you will play to achieve our shared mission. You'll belong to a culture of dreamers, team players and avid learners with a flexible, value-based approach. Here, you can become your best self, and through your talent, make a real impact in the world of education
Company HQ
Holborn, London, UK
Articles
Leadership
Serial founder, having previously started Iconic Matter, a youth oriented marketing company
Matt Davis
(CTO)Started Perlego straight after his degree in Computer Science at Warwick
People breakdown
40%
60%
Female
Male
Last updated on 04 November 2024
Diversity, Equity & Inclusion at Perlego
Ashleigh Otter (COO)
- Perlego's mission is to make education accessible to all. Beyond our product, we believe we have a responsibility to support diverse communities to have equal opportunity within our industry.
- We have partnered with LMF, a global not for profit focused on empowering, enabling & educating women and minority groups into tech, entrepreneurship & digital. Our VP of People, VP of Product, Design Director, Partner Success Director & Partner Success Manager have all signed up to be mentors to women who are breaking into the tech/digital industry
- We have also invested in a Perlego Scholarship & Bursary program to support people from diverse backgrounds in the US & the UK to receive education in computer science and/or engineering
- We try and foster an environment and culture of openness, to encourage and allow everyone to bring their authentic selves to work *(this well never be 'done' and is constantly evolving as we learn how to improve)*
- When recruiting, we are proactive in our hiring process to ensure all pipelines are balanced, and we use assessment methods to remove bias from the interview process. We also offer a flexible interview process, which can be tailored to each candidates needs/availability, and make sure we are using a broad range of hiring platforms, making sure to actively include platforms that are accessed by a broad spectrum of candidates
- This is by no means an exhaustive list of activities. As an ed-tech company we value learning, and we're committed to continuing to learn and better ourselves
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