Technical Account Manager, Cedar
$123.3-145k
+ Equity
More information about location
AI-powered platform that helps patients afford and navigate healthcare payments
Open for applications
AI-powered platform that helps patients afford and navigate healthcare payments
201-500 employees
Open for applications
$123.3-145k
+ Equity
More information about location
201-500 employees
Company mission
To empower us all to easily and affordably pursue the care we need.
Role
Who you are
- Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting
- Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges) and the ability to quickly learn new technologies and systems
- Track record of effectively leading or co-leading outcomes-focused client conversations. Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution
- Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs
- Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations
- You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity
- Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience
What the job involves
- The Client Enablement team owns the delivery of Cedar’s product and functionality, maintenance of services, and onward growth and expansion
- We’re seeking a Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, from implementing new features and functionality to maintaining and upleveling the overall technical health of the integrations
- TAMs are the "Cedarians" who manage all the technical aspects of Cedar’s partnership with clients once they have been successfully implemented
- To be effective, a TAM at Cedar possesses Solution Architecture, Project Management, and Client Management skills
- Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
- Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health
- Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
- Provide technical governance and develop technical account plans
- With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests
- Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives
Our take
Over $1 billion is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This allows it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Flexibility to work from home or in the office, depending on what works best for you
- Multiple health / dental / vision insurance options
- Office in Manhattan
- Free lunch, healthy snacks, cold brew and kombucha on tap (Yup!)
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Equity (for qualifying roles) and health benefits that start on your first day
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
- Up to $10,000 in reimbursement through Carrot Fertility to support comprehensive, inclusive care for family-forming and reproductive health journeys
- Constant learning and development opportunities
- Resources for mental and physical wellbeing
Company HQ
Tribeca, New York, NY
Leadership
Arel Lidow
(Co-Founder)Previously VP of product at AppNexus where they supervised the development and launch of the company’s flagship products. Began their career as a technology associate at Bridgewater Associates, working on trading systems for the world’s largest hedge fund.
Dr. Florian Otto
(Co-Founder & CEO)Previously an executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon. Began their business career as a strategy consultant at McKinsey & Company.
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