Client Support Coordinator, Octave
Tue-Sat EST
$25.00-$30.48 per hour. Salary dependent on location
Specialized therapy, coaching & workshops
Be an early applicant
Specialized therapy, coaching & workshops
501-1000 employees
Be an early applicant
$25.00-$30.48 per hour. Salary dependent on location
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- Minimum 1 year experience in a high touch customer service role
- Minimum 2 years experience in an administrative role
- Product management skills are a plus
- Strong attention to detail in a fast-paced environment
- Excellent written and verbal communication skills
- Track record of identifying and implementing process improvements
- High comfort level multitasking between software systems
- Open to performing tasks outside of your defined role with an eagerness to learn and grow
- Ability to handle sticky or sensitive situations with discretion and care
- Available to work Tuesday to Saturday 9am to 530pm or 6pm EST
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
- Must be eligible to work in the United States without sponsorship now or in the future
What the job involves
- The Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need
- This role interacts with clients daily managing correspondence, answering questions, and educating others about our services
- This position also assists with preparing new clients for care, ensuring they are informed and set up for success
- In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence
- Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed
- Be a go-to resource for client education about Octave services
- Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
- Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
- Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues
- Accurately document client interactions in systems and escalate issues as needed
- Learn and follow protocols for client intake, scheduling, and general support
- Support team projects and administrative tasks as assigned
- Prolonged periods sitting at a desk and working on a computer
Our take
With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company benefits
- Company-sponsored life insurance
- Disability and AD&D plans
- 401k Retirement
- Medical, dental and vision
- FSA & HSA
- Dependent care and commuter/parking options
- Generous PTO
- Paid parental leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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