Enterprise Customer Success Manager, Newsela
$112.5-117.5k
OTE
$85-90k
BASE
+ incentive stock options
Online platform for education content
Be an early applicant
Online platform for education content
201-500 employees
Be an early applicant
$112.5-117.5k
OTE
$85-90k
BASE
+ incentive stock options
201-500 employees
Company mission
To provide meaningful classroom learning for every student.
Role
Who you are
- 3+ years of experience as an enterprise level Customer Success Manager (CSM) in K-12 Educational Technology (EdTech)
- Demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc)
- Proven success driving customer retention and forecasting accurately
- Proactively manage a portfolio of clients and build a strategic plan to maximize results
- Monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action
- Quickly become a product expert, understanding the nuances of your company’s products and acutely aligning them to solve for customer pain points
- Ability to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem
- Experience partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership
- Open to, and excited about, regular travel to meet with customers and prospects (travel requirements depending on business needs)
- While not required, a background in education and/or Gainsight, Salesforce (SFDC), and Gong experience is a plus
- Ability to support accounts during Pacific and/or Mountain time business hours; open to candidates located anywhere in the US
- Legally authorized to work in the US
What the job involves
- As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators engage with Newsela
- You’ll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions
- You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle
- You will have the opportunity to partner closely with members of our Sales, Marketing, and Support teams
- Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers
- Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country
- Utilize data, our tech stack (including Gainsight, Salesforce/SFDC, and Gong), and customer insights to drive company results in product adoption, renewal, and expansion
- Leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs
- Drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs
- Own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal
- Have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide
- This role requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently
- Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes
Our take
While textbooks have been standard issue in classrooms for centuries, digital instructional materials are now more prevalent. Newsela offers a learning platform that curates and rewrites news articles, historical speeches, and scientific papers to help accelerate learning.
The platform is available in both English and Spanish and includes quizzes, exercises, and writing prompts to help engage students at any level. Millions of teachers and K-12 students use the platform, which has proved extremely popular so far.
In 2021, the company reached unicorn status. Since then, research has shown that Newsela is 70% more effective at promoting reading skills compared to an average summer reading program. This demonstrates the value it brings to the space, and places it well for continued expansion and innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$100m
SERIES D
Mar 2019
$50m
SERIES C
Total funding: $172.2m
Company benefits
- Healthcare (pets included)
- Continue your learning - on us!
- Discounts and resources to stay healthy
- Commuter savings (trains/bikes)
- Generous time off for your most important job — maternity, paternity, and adoption
- Unlimited time Off
Company HQ
Theater District, New York, NY
Leadership
Dan Cogan-Drew
(Co-Founder & Chief Academic Officer)A qualified teacher with extensive and varied experience. Recent roles include Director of Programs at EDUCATION CONNECTION and Director of Digital Learning at Achievement First Public Charter Schools.
Matthew Gross
(Co-Founder & Director)Former CEO of the company. Co-founded and was CEO at Grouper Education. Was also a Board Member at New Classrooms, Executive Director at Regents Research Fund and VP at PENCIL.
Pep Carrera
(CEO)Board Member at Follett Higher Education. Was CEO at Nearpod, President at ProQuest, and President and COO at VitalSource Technologies.
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