Finance and Business Operations Manager, Community Phone
$110-130k
+ Equity
Landline phone service company
Open for applications
Landline phone service company
21-100 employees
Open for applications
$110-130k
+ Equity
21-100 employees
Company mission
To build a different kind of landline phone service company.
Role
Who you are
- A strong background in finance, with a preference for candidates who lean towards finance rather than accounting
- Experience working in an early stage start-up and handling financial responsibilities common for companies at this stage
- Exceptional project management skills, with the ability to juggle multiple priorities and deliver results in a fast-paced environment
- Experience working with external accounting, compliance, and legal partners
- A proven ability to manage complex financial processes, including tax compliance, expense classification, and vendor approvals
- A flare for dealing with vendors like state and federal government, regulatory bodies, supply chain vendors, etc
- Excellent analytical and problem-solving skills, with a focus on driving efficiency and cost savings
- Self-motivated and adaptable, with the ability to work independently as an individual contributor
- Experience in telecom or regulated industries is a plus
What the job involves
- We are seeking a highly skilled and adaptable Finance and Operations Manager to oversee financial controls, project management, and operations for a
- You're a person from Finance who speaks Operations. Your ability to take ownership of these areas of the company will enable your peers in the company to develop products and go-to market at blazing speeds
- This role requires a hands-on individual contributor with a strong finance background, capable of working independently to manage diverse responsibilities and drive the company towards cash-flow neutrality
- The ideal candidate will have experience in financial operations, compliance, and cross-departmental collaboration, and they will be comfortable managing external partners and internal processes to ensure efficiency and accuracy
- This is not a role for someone focused on lofty strategic planning but rather someone who thrives in a dynamic environment and is ready to roll up their sleeves to tackle challenges head-on
- Manage financial controls and oversee relationships with external accounting and compliance firms
- Collaborate with external Telecom Tax Compliance firms and internal legal teams, including General Counsel and Telecom Lawyers, to ensure compliance with industry regulations
- Review and ensure accurate classification of monthly expenses in collaboration with the external accounting firm for timely month-end close
- Project-manage telecom and sales tax registrations with external firm, including handling notices and escalating as needed
- Research tax registration requirements for new products and identify potential cost-saving opportunities for customers
- Coordinate bill approvals across departments to ensure timely processing (e.g., verifying and obtaining approvals for vendor invoices)
- Provide actionable insights to leadership on financial and operational improvements
- Support strategic planning and negotiations to optimize COGS and drive the company toward cash-flow neutrality
- Raise and track alerts related to unnecessary refunds and other cash flow issues, providing support for escalated concerns
- Partner with leadership to identify and implement system-wide changes that bring the company closer to achieving cash-flow neutral status
- Act as the primary project manager for cross-functional initiatives involving financial, compliance, and operational initiatives
- Liaise with external partners to resolve financial notices, registrations, and compliance matters efficiently
- Negotiate with government agencies, vendors, and other entities as needed to support financial and operational goals
- Serve as a broad-spectrum contributor, taking ownership of diverse responsibilities and driving initiatives independently
- Own and manage the company cap table, oversee stock issuance, and handle agreements with investors for equity-related matters
Our take
Community Phone offers a simple landline phone service for families and business without requiring internet. Powered by the company’s landline base, connecting landline phones to cell towers in the area, customers access unlimited local and long distance calls in the U.S that work during power outages.
Revolutionising the traditional landline, Community Phone has built a cloud phone system that runs inside of landlines and therefore grants customers full control over how to use the phone, such as enabling them to transfer the landline number onto a mobile phone or have calls ring on multiple phones at the same time. Its services are trusted in over 5,000 homes and businesses, including Dunkin’ Donuts, Starbucks. Wells Fargo, KFC and 7-Eleven.
The company is gradually getting closer to its goal of giving customers the best telecommunications experience in the U.S. It has received investment from Thiel Fellowship, Canaan and Accel as well as landing a place on the Y Combinator. In 2023, Community Phone expanded into California at a time when traditional telephone network providers such as AT&T and Cox Optimum are switching from traditional copper wire to fiber optics, which risks leaving those without internet coverage in the dust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Mar 2019
$0.2m
SEED
Sep 2018
$0.1m
SEED
Total funding: $0.3m
Company benefits
- Equity compensation - For many of our roles, employees get to own Community Phone
- Fully remote work - We are an internationally distributed team, working from home.
- Unlimited PTO - We offer unlimited PTO to our salaried employees!
- International retreats - An awesome chance for our international team to get to know each other
- Meals gifted by employees to employees - Employees congratulate each other on amazing work by gifting meals and other prizes
Company values
- Curiosity - We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles
- Efficiency in everything - Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values
- Bias Toward Action - We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers
- Transparency - We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. (EG the ego of a manager holds nothing compared to the chance that we might discover something new for our customers or some new solution to a hard problem.)
- Founder Mindset - We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products
- Caring Mentality - We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment
Company HQ
Lower Allston, Boston, MA
Articles
Leadership
James Graham
(CEO)Previously co-founded Eggplay and Caffeine Software, acting here as CEO. Experience as Mobile Engineering Lead for Find & Form, Wed Developer for Sugarsnap, and as a Warehouse Worker for TJM Innovations.
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