Senior People Operations Associate, Point
$44.76 - $52.50 per hour, dependent on location
More information about location
Helping homeowners to sell equity in their homes
Posted today
Helping homeowners to sell equity in their homes
501-1000 employees
Posted today
$44.76 - $52.50 per hour, dependent on location
More information about location
501-1000 employees
Company mission
To help homeowners become free of their debts and be able to unlock the wealth in their homes.
Role
Who you are
- We are looking for a thoughtful, highly organized individual to help deliver an exceptional and consistent employee experience as our organization continues to scale
- The ideal candidate is comfortable balancing high-touch employee support with operational execution
- You enjoy building structure, improving processes, and identifying opportunities to make People programs more efficient, scalable, and employee-friendly
- 4+ years of experience in People Operations, Human Resources, or a related field
- Broad working knowledge of employee lifecycle processes and core HR practices
- Experience coordinating onboarding, leaves of absence, benefits, or other employee-facing programs
- Strong project-management and organizational skills, with the ability to manage multiple deadlines and recurring processes
- Excellent written and verbal communication skills, including the ability to explain complex processes clearly and empathetically
- Sound judgment and the ability to recognize when an issue should be escalated
- High attention to detail and a commitment to maintaining accurate records
- Demonstrated discretion when handling sensitive and confidential employee information
- Comfort working in a fast-moving environment where processes may still be evolving
- A collaborative, service-oriented approach and the ability to build trusted relationships with employees, managers, and cross-functional partners
- Experience working with HRIS (Rippling preferred), benefits, payroll, performance-management, or employee-engagement platforms
What the job involves
- The Senior People Operations Associate will influence all components of the employee lifecycle and seek to optimize, organize, and improve the touchstones of employee experience
- This role will work closely with HR leaders to support people-focused responsibilities and projects
- The role will have direct involvement in areas such as onboarding, employee engagement, leave administration, benefits and compliance - combining employee lifecycle operations, People program support, and HR generalist responsibilities
- Onboarding and Lifecycle Operations
- Coordinate the onboarding experience, ensuring new employees have a welcoming, organized, and consistent start
- Partner with internal stakeholders to ensure onboarding activities are completed accurately and on time
- Manage employee lifecycle changes, including promotions, transfers, manager changes, employment-status changes, and departures
- Maintain accurate employee records and ensure changes are properly documented and reflected across People systems
- Identify inefficiencies and independently propose scalable solutions to automate or streamline recurring employee lifecycle processes
- Supporting People Programs
- Help coordinate and administer company-wide People programs, including surveys, learning initiatives, and employee recognition
- Develop program materials, employee communications, manager resources, timelines, and process documentation
- Gather and organize employee feedback, program data, and operational insights to help evaluate program effectiveness
- Partner with members of the People team on the continuous improvement of employee programs
- HR Generalist Support
- Serve as an approachable first point of contact for employee questions related to policies, benefits, time away from work, People processes, and employment practices
- Facilitate leaves of absence and workplace accommodation processes in partnership with employees, managers, benefits providers, and other stakeholders
- Guide employees through leave requirements, documentation, timelines, pay coordination, and return-to-work processes while maintaining confidentiality
- Support benefits administration, including employee questions, qualifying life events, and occasional coordination with vendors
- Strengthening People Operations
- Conduct periodic audits of employee data, documentation, and People processes to identify gaps or inconsistencies
- Help ensure People practices remain compliant with applicable employment requirements and internal policies
- Recommend practical process improvements that reduce manual work, improve controls, and create a better employee experience
- Support cross-functional People projects and contribute to evolving the People Operations function as the organization grows
Our take
Purchasing a property can result in immense debt. Home buyers must often take out bridge loans to finance their purchase whilst continuing to live at their current residence.
Point provides property financing by providing a share of a homeowner's equity in advance to fund the purchase of a new home. The startup evaluates the finances of an applicant and purchases their property, obtaining a stake in the property if it is sold within ten years.
Point claims to prevent its customers from taking on crippling debt to fund a property purchase, and has helped nearly 10,000 homeowners across the United States. The company expanded from 16 to 28 total geographies in 2024, followed by a commitment to $2.5 billion in home equity investments in 2025. This large commitment exemplifies Point's growth and power within its industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
65% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$115m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $145.5m
Company benefits
- Health Insurance: Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums
- Generous Vacation: Take time for yourself and your family when you want - Point has an unlimited vacation policy
- Continued Learning: We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys
- Family Friendly: Point will top off state applicable PFL earnings, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. In addition, employees will receive 4 weeks: s of fully paid transition time. For the first consecutive four weeks after returning to work following parental leave, and following exhaustion of all other paid leave benefits, the employee may work part-time, meaning two or three days per week, and will receive 100% of regular base pay
- Work From Home Stipends: With employees working remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office
Company HQ
Downtown North, Palo Alto, CA
Leadership
Eddie Lim
(Co-Founder)Studied Computer Science at Harvard. Co-founder & CTO of Metails. Worked in Product Design at Facebook. Also Co-founded: Trial Pay Inc; Yub, Inc; and TXN.
Eoin Matthews
(Co-Founder)Co-founder & VP of Development at Metails. Part of the Founding Team of Sendgrid. Worked at Rakuten for 6 years, leaving as VP of Business Development. Became VP of Business Development at VigLink. Founded popt.com. Was a Board Member on viethope.inc for 5 years.
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