Customer Success Associate, Cision
PR and marketing software
Be an early applicant
PR and marketing software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.
Role
Who you are
- College Diploma (or equivalent) in Business Administration or a related field is required; bachelor’s degree in communications or public Relations is an asset
- Basic knowledge in customer success software (such as ChurnZero or Gainsight)
- Experience in a Customer facing role(s)
What the job involves
- If Cision’s products are train cars, a CSA is the conductor, and its customers are the passengers!
- Your role as a Client Success Associate is to make sure that your customers’ long-term needs are met
- Instead of simply helping customers with their immediate issues, you focus on building long-term relationships to build trust with customers
- You should understand your customers' needs, goals and issues and plan to navigate them through the Cision universe
- Manage a portfolio of customers with a monitoring subscription
- Identify and pass growth opportunities to the account manager
- Create and maintain a customer success plan for each of your customers
- Ensure customers successfully move through the customer journey
- Drive software adoption
- Report customer health and adoption to account managers and advise on strategies to action
- Resolve software technical requests
- Assess and advocate on behalf of your customers and their feedback
- Actively participate in executive business reviews
- Tech-touch approach to client success
- Facilitate client hand-off from the implementation team
- Performs other duties as required
- Manager, Client Success: to receive assigned clients and discuss/solve issues on at-risk clients
- Client Success Managers / Client Success Specialists: Provide updates and share information
- Product Teams: escalate client feedback
- Account Management: to discuss customer success plan and drive account strategy
Our take
As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.
The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.
It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Company benefits
- Career progression opportunities
- Dental and healthcare plan
- Employee Assistance Programme (EAP)
- Learning Portal
Company values
- STRONGER TOGETHER
- BE REAL. BE YOU
- IMAGINE THE IMPOSSIBLE
- MAKE AN IMPACT
- OWN IT
Company HQ
New Eastside, Chicago, IL
Articles
Leadership
Cali Tran
(CEO (Not Founder))Previously CEO at Brandwatch and Valassis and President at Centerfield and Vericast.
Diversity, Equity & Inclusion at Cision
Jasmin Zamora (Director, Engagement and Inclusion )
- Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best
- We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success
- Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com
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