Head of IT, ASAPP
$200-250k
OTE
Plus stock options
3 days a week in office
AI agents for enterprise contact centers
Be an early applicant
AI agents for enterprise contact centers
201-500 employees
Be an early applicant
$200-250k
OTE
Plus stock options
3 days a week in office
201-500 employees
Company mission
To solve the toughest challenges in customer services with AI.
Role
Who you are
- 7+ years of IT experience with modern tech stack, with at least 3 years in a leadership or management role
- Deep hands-on experience with Okta (SSO, SCIM, lifecycle management) and macOS MDM platforms (Kandji, Jamf, or equivalent)
- Strong working knowledge of SaaS administration, access management, and IT tooling
- Experience administering AI platforms such as Claude Enterprise, Microsoft Copilot, or similar - including governance, access control, and change management
- Experience supporting compliance frameworks (SOC 2, ISO 27001) in an IT capacity
- Experience writing scripts and building lightweight automation (Bash, Python, or similar) is a plus
- Excellent written and verbal communication skills; able to translate technical issues for non-technical stakeholders
- Experience managing distributed or hybrid teams is a plus
- Familiarity with cloud environments (GCP, AWS, or Azure) and infrastructure concepts are a plus
What the job involves
- We're looking for a hands-on IT Leader to own the end-to-end internal information technology function at ASAPP, reporting to the VP and Head of Security and Trust
- The scope spans identity and access management, endpoint and device management, SaaS and AI platform administration, service desk, security and compliance operations support, and physical office infrastructure, supported by a team of 4 to 5 IT engineers
- This is a technical leadership role. The right candidate is equally comfortable driving strategy and getting into the details, whether that's reviewing an MDM configuration, building automation, managing the company's AI productivity stack, or partnering with the Security team on a SOC 2 audit cycle
- Own the full identity lifecycle across Okta, including provisioning, deprovisioning, SSO/SCIM integrations, and group-based access policies
- Partner with Security Engineering to enforce least-privilege access across cloud and SaaS platforms
- Lead access reviews, audit support, and IAM-related compliance deliverables in partnership with the Security and Privacy team
- Manage macOS and mobile fleet via MDM (Kandji/Iru), including configuration profiles, software packaging, and compliance enforcement
- Coordinate device lifecycle from procurement through decommission, including Apple Business Manager and supervised device workflows
- Maintain CrowdStrike Falcon deployment and endpoint security posture
- Own the administration and governance of company-wide AI platforms, including Claude Enterprise — managing user provisioning, usage policies, SSO integration, and adoption across teams
- Evaluate and onboard new AI productivity tools, ensuring they meet security and compliance standards before deployment
- Partner with Engineering and business leadership to identify opportunities where AI tooling can reduce operational toil and improve team effectiveness
- Administer and optimize the broader SaaS stack, including evaluation, onboarding, SSO integration, and license management
- Build and maintain automation to reduce manual IT toil, including scripting, GitHub Actions, API integrations, and MDM-delivered configurations
- Lead or support strategic tooling rollouts (e.g., AI productivity platforms, developer toolchains)
- Partner with the Security and Privacy team on compliance programs (SOC 2, ISO, etc.) using tools like Drata, Proofpoint, and related platforms
- Own IT's contribution to audit readiness, evidence collection, and policy enforcement
- Partner with Security Engineering to respond to and triage security incidents as they relate to endpoints, accounts, and SaaS access
- Oversee on-prem and colo infrastructure as needed, including coordination with SRE on shared systems
- Manage physical office technology: AV, networking, access control, and conference room systems across office locations
- Ead, mentor, and grow the IT team across support, systems engineering
- Serve as the primary IT partner to HR, Finance, Legal, and Engineering leadership
- Drive clear, timely communication for incidents, changes, and outages across the organization
Our take
With around 70% of purchases driven by customer experience, call centers are an important part of many large companies' sales operations. But call centers have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call center agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-center market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as JetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company HQ
World Trade Center, New York, NY
Leadership
Priya joined ASAPP in 2022 as CTO, moving into the role of President of Technology in 2023, Interim CEO in 2024 and CEO in 2025. Prior to ASAPP, she spent 3 years at Microsoft as a VP of Data & AI and 2 years at IBM as CTO/VP of Applied AI.
Jo-Anne Sinclair
(CLO)Prior to joining ASAPP in 2016, Jo-Anne was an Attorney at Sereno Legal Service and an SVP of Legal at Nuance Communications. She was also on the General Counsel at ScanSoft for 5 years and Caere Corporation for 2 years.
Nirmal Mukhi
(Chief Architect)Nirmal joined ASAPP in 2021 as a Director of Machine Learning Infrastructure. Since then, he has held a number of roles and moved into the role of Chief Architect in 2025. Previously, he served as the CTO at TRANSFR and spent 19 years at IBM, joining as a Software Engineer before becoming a Solutions Portfolio Manager, Development Manager of IBM Watson Education, and Development Leader of Watson Education Platform.
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