Associate Technical Services Engineer, MongoDB

• We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Desirable

• MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
• Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure
• This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)
• Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB
• We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed
• Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers
• Saturdays and Sundays are considered fully online workdays and not an on-call shift
• Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc)
• These are typically announced weeks in advance with a sign-up system that considers equitability
• You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
• You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
• You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf
• And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics