National Account Representative, Neighborly

• The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while managing multiple tasks and deadlines
• Maintain high scheduling accuracy and data integrity
• Meet customer response and follow-up timelines
• Ensure all required notes and documentation are entered accurately
• Support company goals related to appointment completion rates, customer satisfaction, and operational efficiency
• Exceptional organization skills
• Thorough and accurate in all dealings
• Works well under pressure
• Time Management skills
• Deadline driven
• Self-motivated with strong multitasking proficiency
• Effective written and oral communication skills
• Strong problem-solving skills and the ability to adapt/learn on the fly
• Powerful interpersonal and prioritization skills
• High School Diploma or General Education Degree (GED) required

Desirable

• The Amazon Scheduling Agent is responsible for coordinating and scheduling Amazon haul-away and pickup services while delivering exceptional customer service to customers, franchise owners, and account partners
• This role serves as the primary point of contact for appointment scheduling, customer communication, and ensuring compliance with Amazon service level agreements and internal operating procedures
• Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements
• Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments
• Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time
• Monitor open orders and proactively follow up to prevent delays or missed appointments
• Maintain accurate and detailed notes within internal systems and Amazon platforms
• Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary
• Ensure all communications and scheduling activities comply with Amazon SOPs and company policies
• Review multiple systems daily to verify appointment statuses and update records accordingly
• Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs
• Support additional National Account scheduling needs as assigned
• Perform other duties as required. These duties may include assignments in job classifications other than their own
• What Does Success Look Like:
• Consistently achieves high appointment completion rates by accurately scheduling Amazon haul-away services and proactively resolving scheduling conflicts before they impact customers or franchisees
• Delivers an exceptional customer experience by maintaining fast response times, providing clear communication, and earning positive feedback from customers, franchise owners, and account partners
• Maintains outstanding data accuracy and documentation standards by ensuring all appointment details, notes, and status updates are entered correctly across internal systems and Amazon platforms
• Demonstrates strong ownership and urgency by effectively managing multiple priorities, reducing open or aging orders, and ensuring service level agreements (SLAs) are consistently met
• Builds strong cross-functional partnerships with franchise owners, field teams, and internal stakeholders to drive operational efficiency, minimize service disruptions, and support the continued growth of the Amazon National Accounts program
• Schedule requirements:
• Availability to work within business operating hours, including occasional weekends or holidays as business needs require