Support Engineer, Snapsheet
$75-95k
More information about location
Claims management automation platform
Be an early applicant
Claims management automation platform
201-500 employees
Be an early applicant
$75-95k
More information about location
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience
- Strong analytical aptitude for problem-solving skills
- Ability to work independently, manage time, and organize and complete work based on priority
- Interested in learning from other professionals and growing their skills
- Previous technical experience or internships are a plus
- Excellent written and oral communication skills
- Willingness to learn and adapt
- You must be located in the Chicago area or willing to relocate to be eligible
- Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways
Desirable
- Experience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration
- Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
- Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
- Operational background is a plus
- Strong time management skills and can effectively prioritize
- Proven examples of your ability to project confidence and helpfulness to your team and colleagues
What the job involves
- As a Support Engineer, you will be a key problem solver for our internal customers, dedicated to maintaining quick, secure, and reliable systems
- You will focus on driving efficiency, seeking opportunities to automate manual processes, and working collaboratively with the team and the Director of IT to build solutions that support Snapsheet’s rapid growth
- Be the primary point of contact for our internal users
- Handle internal support tickets learning about our teams and tech stack so you can triage and escalate tickets to the appropriate team when necessary
- Vendor software application installation and troubleshooting
- Local and remote helpdesk support, resolving problems to the end user’s satisfaction
- Monitoring and responding quickly and effectively to requests
- Documenting internal procedures
- Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
- Be a part of an on-call rotation
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. It has shown promising growth and continues to expand its customer relationships, providing solutions that improve the adjuster experience. If it can keep delivering this value it should be able to remain at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company HQ
Chicago Loop, Chicago, IL
Leadership
Brad Weisberg
(CEO & Founder)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
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