Customer Success Manager, SentinelOne
Digital
$72-95k
+ Employee stock purchase program
Autonomous cybersecurity platform
Be an early applicant
Autonomous cybersecurity platform
1001+ employees
Be an early applicant
$72-95k
+ Employee stock purchase program
1001+ employees
Company mission
To defeat every attack, every second, of every day.
Role
Who you are
- We're looking for people that will drive team success and collaboration across SentinelOne
- If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
- You should have impeccable relationship skills and can create win/win environments for all parties that you work with
- If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
- Possess a customer-centric approach - you enjoy working with customers and helping them succeed
- Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
- Adept at managing customer expectations that result in high customer satisfaction
- Proven technical skills and the ability to understand customers’ challenges and advise on best practices
- Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
- Interest in identifying renewal risk within a 1:many customer model
- Impeccable written and verbal communication skills
- Interest in communicating with customers from diverse cultures
- Detail-oriented and analytical
- Strong team player but still a self-starter
- Thrives in a multitasking environment and can adjust priorities on-the-fly
What the job involves
- SentinelOne is growing its Customer Success team and looking for a relationship expert, with effective communication skills and technical orientation, to assist in managing our Customer lifecycle for our rapidly growing base
- Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customer’s experience with SentinelOne
- Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
- Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk
- Represent and advocate customer needs/issues cross-departmentally
- Shepherd escalated or at-risk customers toward resolution
- Identify opportunities for growth and upsell within our 1:Many Digital touch segment
- Create and present business reviews that illustrate the value SentinelOne is bringing to our customers
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of legacy antivirus software. SentinelOne is a cybersecurity company that matches this automation, with machine learning-focused software that is built to help businesses battle online attacks.
The company expanded the scope of its business from the endpoint security market to three markets valued at a combined $30 billion, including the corporate endpoint security and IT operations management markets. This gives SentinelOne a bigger potential customer base, although also puts them in direct competition with more focused cybersecurity companies, in addition to its biggest competitor, CrowdStrike.
When the company went public, it made financial headlines as the highest-valued cybersecurity IPO ever, which gave SentinelOne a market cap of $10B, though it's now fallen to around $4B. It has subsequently launched S Ventures, a $100M fund, through which SentinelOne invests in cybersecurity startups and has expanded its partnership with major tax firm KPMG to accelerate cyber investigations and responses to threats.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2020
$267m
LATE VC
Feb 2020
$200m
SERIES E
Total funding: $693.6m
Company benefits
- Incentive-based Wellness Challenges
- Medical, Dental & Vision
- Gym Reimbursement
- Career Wellness Perks
- Mental Health & Mindfulness
- Paid Parental Leave
- 401k
- Flexible Spending Accounts
- Short & Long Term Disability Insurance
- Employee Assistance Program
- Life Insurance
- Unlimited Time Off
- Paid Sick Time
- Paid Holidays
- Happy Hours
- Parties & Celebrations
- Team Building Activities
- All-Hands & Town Hall Gatherings
Company values
- Trust: Be dependable. Conduct yourself with highest integrity at all times
- Community: Be kind to one another. Think about how your actions will affect others. Together with your team you can achieve more
- Accountability: Be reliable in all your actions and words. Put customers first. Be the owner!
- Relentlessness: Act with unwavering purpose and determination in everything you do
- OneSentinel: Be passionate about driving team success and collaboration across SentinelOne
- Ingenuity: Encourage innovative approaches to problem-solving & market leadership. Embrace diverse perspectives. Hustle!
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Tomer Weingarten
(CEO)They started their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they serve as CEO.
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