Engagement Manager, Tekion
SaaS Implementation
$84-140k
+ Generous stock options
More information about location
Office located in Pleasanton, CA
End-to-end cloud native automotive platform
Be an early applicant
End-to-end cloud native automotive platform
1001+ employees
Be an early applicant
$84-140k
+ Generous stock options
More information about location
Office located in Pleasanton, CA
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Bachelor's degree in Business Administration, Management, or related field
- Master's degree in Business Management or related field preferred
- 3+ years in client services or account management
- 2+ years in SaaS platform onboarding
- 5+ years in a customer-facing role
- Expertise in SaaS platform configuration and customization
- Experience with customer relationship management (CRM) systems
- Knowledge of data analytics and reporting tools
- Familiarity with issue tracking and resolution software
- Competence in workflow automation tools
- Skill in facilitating virtual meetings using web conferencing platforms
- Understanding of user onboarding tools and best practices
- Aptitude for managing and interpreting customer feedback systems
- Proven track record of successful client onboarding and engagement
- History of maintaining high client satisfaction ratings
- Experience in leading cross-functional project teams to meet client objectives
- Previous accomplishments in streamlining onboarding processes for improved efficiency
What the job involves
- In this role as an Engagement Manager, you'll be the linchpin that connects our customers with our SaaS platform, making sure they get off to a successful start and keep finding value in our services.
- You'll immerse yourself in our clients' worlds to tailor their onboarding and support their ongoing experience, facilitating a collaborative environment with our internal teams to meet customer needs effectively.
- With your finger on the pulse of customer satisfaction, your insights will be vital in refining our product and fostering enduring client relationships that stimulate the company's growth
- Own and drive the full project lifecycle for SaaS solution launches, from kickoff through Go-Live and post-launch review, ensuring all milestones are met on time and within scope
- Develop detailed project plans, timelines, and responsibility matrices; track progress and proactively address deviations or obstacles
- Lead project meetings, assign action items, follow up rigorously, and hold all contributors—including dealers—accountable for their deliverables and active participation throughout the project
- Act as the primary point of contact for dealer partners, guiding them through technical and operational requirements to ensure full engagement at every phase
- Establish clear communication channels with the dealer, provide regular updates, and promptly escalate and resolve issues or bottlenecks that may impact project outcomes
- Set expectations for dealer involvement, monitor engagement levels, and intervene as necessary to maintain accountability and project momentum
- Maintain meticulous, up-to-date project documentation, including requirements, agreements, meeting minutes, action items, and status reports
- Ensure all decisions, changes, and progress are thoroughly documented to provide full project transparency and auditability
- Apply strong project management methodologies (e.g., Agile, Waterfall, or hybrid based on project needs) to ensure disciplined execution and risk mitigation
- Identify, assess, and manage risks and dependencies proactively, implementing contingency plans as appropriate
- Deliver regular, concise progress and risk reports to leadership and stakeholders, highlighting achievements, challenges, and next steps
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automotive retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefiting from strong prior relationships with dealerships. Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread.
This momentum shows no signs of slowing either, as Tekion has attracted attention from major players like CMC, Chrysler, and Chevrolet. By streamlining dealership operations into a single platform, the company is proving that even in a crowded market, innovation and simplicity can win over both dealers and industry partners.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Silicon Valley Startup Environment
- Stock Options
- Focus on Work/Life Balance
- Recognition Culture
- Health and Wellness
- Unparalleled Career Development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(Co-Founder & CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(Co-Founder & COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at Tekion