Customer Success Graduate Programme, Fospha
£30k
+ A competitive commission scheme
4 days a week in office
Marketing measurement, attribution & growth platform
Open for applications
Marketing measurement, attribution & growth platform
101-200 employees
Open for applications
£30k
+ A competitive commission scheme
4 days a week in office
101-200 employees
Company mission
Fospha gives brands the insight to optimize what’s working today - and the confidence to invest in what drives incremental growth tomorrow.
Role
Who you are
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
What the job involves
- The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
- Become a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationships
- Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis
- Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
- Career Development: High performers have clear opportunities to quickly advance their careers at Fospha—whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests
- Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers
- You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
- You will be responsible for the customer health and product adoption with the ultimate goal of client retention
- You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
- You will own and project manage the onboarding of your clients, hitting time to value targets
- You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
- You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
- You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)
- You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
- In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency
Application process
- 20-minute screening call with a member of the Talent Team
- In-Person Assessment Centre at our office White City, London
- 2x final interviews in person with SLT in Fospha
- Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
- Please note, we are experiencing a high volume of applications so please bare with us and we will ensure to get back to every application!
Salary benchmarks
Our take
All kinds of businesses can benefit from the data economy. The wealth of information available, if properly harnessed, can allow businesses access to key information on their markets, enabling them to adapt to better serve their customers and stay ahead of their rivals.
Fospha is a marketing optimisation specialist which helps brands solve their biggest challenges through the integration of siloed customer data and data-science measurement products. Its solutions aim to give clients the insights they need to drive rapid customer acquisition at sustainable costs. In a world where more data is generated in a 24-hour period than ever before, properly harnessing it could well prove to be a major part of a business' future success, and Fospha is banking on companies realising - and in turn desiring - the benefits that proper use of data can provide.
Of course, the customer data and analytics market is one which is capable of changing rapidly in short spaces of time. A key focus of Fospha's must therefore be to ensure that its services stay relevant in order to keep demand high. But, with the UK’s leading digital venture builder backing it up, and having already been voted ‘Best Attribution Platform’ at the Martech Awards 2022, Fospha is undoubtedly well-positioned to carry on its existing successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
Mar 2018
$7.4m
EARLY VC
Total funding: $7.4m
Company benefits
- Pension Scheme
- 25 days holiday (excl. bank holidays) + an extra day for your birthday
- Life Assurance
- Discounts with major retailers
- Free snacks weekly
- Regular socials
- Financial advisor sessions
- Fre flu jabs annually
- £1,000 per year to spend on a range of flexible benefits
- Additional leave based on length of service
Company values
- Seek inclusion & diversity: We create an environment where everyone feels welcome and people are encouraged to speak and be heard
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
- Grow: We are proactive, curious and unafraid of failure
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Company HQ
58 Wood Ln, London W12 7RZ
Articles
Leadership
Charles Mindenhall
(Co-Founder & Chair)Since 1998, Charles has co-built more than 30 businesses, largely technology-related, managed through the venture builder company Blenheim Chalcot, which he co-founded in 2002
Sam Carter
(CEO)Before joining Belnheim Chalcot in 2017, Sam was Director of Category and Revenue Management at Groupon.
People progressing
Joined as a Consultant in 2017, promoted to the Business Development Executive after 2 years, 8 months and then again to Head of Growth after 1 year, 9 months.
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