Premium Sales and Service Coordinator, Live Nation
LN Venues
$20.70 USD - $25.88 USD Hourly. + Stock reimbursement program
Office located in Wantagh, NY
Entertainment events promoter and producer
Posted today
Entertainment events promoter and producer
1001+ employees
Posted today
$20.70 USD - $25.88 USD Hourly. + Stock reimbursement program
Office located in Wantagh, NY
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Minimum 1-2 years of relevant business experience in sales, customer service, or hospitality
- Strong written and verbal communication skills to effectively interact with clients and team members
- High energy level with proven ability to multi-task and manage competing priorities efficiently
- Excellent customer service skills with a commitment to delivering exceptional client experiences
- Flexibility to work a varied schedule including nights, weekends, and some holidays as needed
- Creative problem-solving abilities and innovative thinking to enhance premium seat programs and services
- Highly organized approach to managing contracts, databases, and multiple projects simultaneously
- Strong commitment to excellence and attention to detail in all aspects of work
- Computer proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
- Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
What the job involves
- The Premium Seat Sales team generates revenue across multiple live music venues through various premium offerings including box suites, season tickets, PSLs, select hospitality events, and other revenue-generating programs
- The team continually expands the portfolio of available packages and services to meet client needs. Specific packages and inventory will vary depending on the assigned venue(s)
- Assist the Premium Seats Sales Management Team in generating sales and administering all Live Nation Premium Seat Programs
- Maintain strong client relationships by managing requests for additional ticket purchases and providing exceptional service
- Prepare, issue, and verify the return of all Premium Seat contracts as directed by the Director of Premium Seats
- Coordinate on-site premium seat program responsibilities and deliver high-quality client services for concert events
- Interface with VIP Club catering staff to ensure smooth operations and exceptional guest experiences on event days
- Conduct cold calls and actively prospect for new clients to expand the premium seat program
- Serve as liaison between internal departments, including Box Office, Finance, and local marketing teams
- Oversee and maintain accounts receivable, ensuring timely payment processing and accurate financial record-keeping
- Assist with processing and distributing PSS sales reports to relevant stakeholders and management
- Maintain client email database and facilitate regular communication updates through the Exact Target email platform
- Perform other duties as assigned by management to support departmental goals and objectives
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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