Senior Staff Software Engineer, ServiceNow
Impact, Central AI
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Deep experience leveraging AI to transform business processes, with a proven track record of integrating machine learning or automation into large-scale enterprise systems
- 10+ years of software engineering experience, including designing, architecting, and delivering complex, high-performance, reliable systems at scale
- Advanced proficiency in Java or a similar object-oriented language (Python, Kotlin, Go), with strong architectural skills and the ability to design for extensibility and resilience
- Strong expertise with JavaScript and modern UI frameworks (React, Angular, Vue), building intelligent, modular, and highly interactive applications
- Deep understanding of system design, distributed computing, data structures, algorithms, and performance optimisation for large-scale AI-driven systems
- Hands-on experience with cloud platforms and AI services (AWS, Azure, GCP, or proprietary AI platforms) and the ability to assess trade-offs for scalability, performance, and cost
- Familiarity with automated testing, CI/CD, observability, and production readiness within AI-enabled environments
- Proven ability to lead complex technical initiatives, influencing architecture and technical direction across teams while balancing strategic alignment and business impact
- Exceptional leadership, communication, and collaboration skills, with a passion for mentoring and uplifting engineering teams
- A strong commitment to responsible AI, innovation, and engineering quality—driving excellence in both technology and culture
What the job involves
- ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success
- This isn’t just another product—it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes
- By joining the Impact team, candidates will:
- Shape the Future of Digital Transformation
- Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster
- Innovate with Cutting-Edge Technology
- Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations
- Deliver Real-World Impact
- Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support
- Collaborate with Experts
- Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success
- Create Meaningful Experiences
- Design visually compelling, intuitive digital journeys that make complex processes simple and impactful
- Joining the Impact team means building technology that matters—technology that accelerates ROI for customers and sets new standards for enterprise value delivery
- What you get to do in this role:
- Lead the design and development of AI-powered solutions that deliver measurable, large-scale business impact—spanning automation, insights, and next-generation customer experiences
- Architect and evolve scalable, secure, and performant systems, ensuring the seamless integration of AI into ServiceNow’s product ecosystem
- Partner with product and engineering leadership to shape long-term technical strategy and influence the roadmap for AI-enabled innovation across the platform
- Drive the end-to-end AI lifecycle, from data acquisition and model integration to observability, bias monitoring, and continuous improvement, ensuring enterprise-grade quality and reliability
- Evaluate and prototype emerging AI technologies—including LLMs, vector databases, and generative AI frameworks—to identify high-value opportunities for adoption and differentiation
- Establish and champion best practices for responsible AI, data ethics, and model governance, ensuring trust, transparency, and compliance across implementations
- Serve as a technical leader and mentor, guiding engineers and cross-functional teams in areas of architecture, system design, and intelligent automation
- Participate in and lead design and architecture reviews, setting standards for performance, maintainability, and testability across complex, distributed systems
- Collaborate across ServiceNow’s product and platform teams to define scalable patterns, reusable components, and shared AI infrastructure that enable consistency and innovation across the organization
- Foster a culture of engineering craftsmanship, experimentation, and excellence, encouraging continuous learning and technical depth
- Why Join Us:
- Lead the design of intelligent, AI-driven experiences that redefine how millions of people work
- Collaborate in a culture that values craftsmanship, innovation, and technical excellence at every level
- Work symbiotically
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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