Product Designer, EverCommerce

• 3–5 years of experience designing digital products (mobile and/or web SaaS preferred)
• Experience designing onboarding, activation, or monetization flows
• Strong understanding of product-led growth principles
• Comfortable working with analytics and data to inform design decisions
• Experience collaborating closely with PMs and Engineers in an agile environment
• Ability to move from low-fidelity concepts to high-fidelity production-ready designs
• A portfolio that demonstrates strong UX thinking, clean UI, and measurable impact
• Proficiency in Figma and working within a design system

Desirable

• We’re looking for a Product Designer to help drive activation, retention, expansion and lead the design for our upcoming multi-tenant SaaS experiences in Joist
• This is not a purely visual role. It’s about shaping flows, reducing friction, and making sure every screen earns its place
• Designing for Joist would mean balancing the daily workflows of end-users, managing intricate permissions and role-based access controls, and ensuring our design system scales across multiple distinct user environments
• This role is hands-on, data-informed, and impact-driven
• You’ll partner closely with Product, Engineering, Marketing, and Data to design experiences that help users see value fast and keep coming back
• Create intuitive user experiences that gracefully handle complex state management, data isolation, cross-account navigation, and hierarchical user structures
• Design distinct, tailored workflows for different user types while maintaining a cohesive core product experience
• Improve activation moments, paywalls, feature education, and upgrade paths
• Reduce friction across key flows like invoice creation, payment setup, and recurring billing
• Collaborate with Marketing on in-app messaging, experiments, and lifecycle touchpoints
• Treat every interaction as an opportunity to increase clarity, confidence, and conversion
• Experimentation & Iteration:
• Work closely with PMs and Data to design and ship experienes and experiments
• Translate hypotheses into testable product experiences
• Use analytics, session recordings, and user research to inform design decisions
• Iterate quickly based on results without sacrificing craft
• Balance short-term experiments with long-term product quality
• Discovery & Problem Framing:
• Help articulate clear problem statements before jumping into solutions
• Conduct lightweight research, usability tests, and prototype validation
• Synthesize qualitative and quantitative insights into actionable design directions
• Simplify complex workflows into intuitive, scalable patterns
• Collaboration & Craft:
• Partner deeply with Engineering to ensure designs are realistic and scalable
• Work within and contribute to our shared design system
• Present design work clearly and confidently, incorporating feedback without losing clarity of vision
• Maintain a high bar for usability, consistency, and polish