CRM Manager, New Look
Maternity Cover
+ Profit related bonus scheme
1-3 days a week in office
Global fashion retailer
Job no longer available
Global fashion retailer
1001+ employees
Job no longer available
+ Profit related bonus scheme
1-3 days a week in office
1001+ employees
Company mission
Our aim is to uplift our customers, colleagues and suppliers while striving to make kinder choices for our people and planet.
Role
Who you are
- 4+ years experience in a CRM role with a digital focus which demonstrates previous loyalty experience
- Deep experience in driving CRM app strategy and usage with demonstrable results
- A real passion for online fashion retail
- Ability to build performance reports and build business cases and perform thorough sense checks on numbers
- Intermediate/advanced excel, experience with Google Analytics or Omniture
- Experience working with an Email service provider (preferably Emarsys or similar tier 1 platform)
- Experience working with analysts or a data agency desirable
- Experience in Personalisation tools such as Kick Dynamics
What the job involves
- As the CRM Marketing Manager, you will play a pivotal role in developing and executing comprehensive customer relationship management strategies to drive customer loyalty, engagement, and revenue growth
- You will collaborate with cross-functional teams to ensure seamless integration of CRM initiatives across various channels, leveraging data-driven insights to optimize customer experiences
- The New Look CRM Loyalty and App manager will be responsible for the End to End CRM loyalty program; Developing the CRM loyalty strategy and responsible for delivery, execution, and key performance KPI’s
Application process
- Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
Salary benchmarks
Our take
New Look, a well-known UK fashion retailer with over 380 stores, has been a staple of the British retail scene since the late 1960s. Though it has faced challenges in the competitive retail landscape, including entering and exiting international markets, the company has steadily evolved its business model.
Though still shedding its "fast fashion" label, New Look's recent changes signal a more focused direction. With the company reducing its UK store footprint and withdrawing from international markets to concentrate on sustainability and digital growth.
In line with these efforts, New Look has partnered with blockchain traceability startup TrusTrace to enhance transparency in its supply chain. The collaboration supports the company's ambitious sustainability targets, including a 46% reduction in carbon emissions by 2031 and achieving Net Zero by 2040.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Company Car allowance - you can use it to buy, lease or fund your current vehicle or take as cash benefit (Manager level and above)
- AXA Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Company HQ
Shadwell, London, UK
Leadership
Helen Connolly
(CEO)Helen was appointed to the Board of Directors in January 2022 when she became CEO. Previously CEO at Bonmarche, and senior roles at George at Asda, Dorothy Perkins and Next.
Share this job