Revenue Enablement Manager, Boulevard
Support
$100-120k
+ Eligible to participate in a 10% variable compensation program; + Equity
Business management platform for self-care businesses
Be an early applicant
Business management platform for self-care businesses
201-500 employees
Be an early applicant
$100-120k
+ Eligible to participate in a 10% variable compensation program; + Equity
201-500 employees
Company mission
To empower everyone to look and feel their best – one client, professional, appointment, and business at a time.
Role
Who you are
- 3+ years in Revenue Enablement, Support Enablement, Support Operations, or similar roles in a B2B SaaS environment
- Direct experience working with or within a Customer Support organization
- Demonstrated success improving KPIs such as CSAT, resolution time, FCR, QA scores, or support productivity
- Strong understanding of AI tools and automation in customer-facing workflows
- Experience implementing or optimizing knowledge management systems
- Analytical mindset with the ability to translate data into actionable enablement programs
- Exceptional written and verbal communication skills
- Strong facilitation and training experience
- Proven ability to influence cross-functional stakeholders
- Highly organized with strong project management capabilities
- Growth-oriented, experimental mindset with comfort operating in fast-paced environments
What the job involves
- We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our Customer Support teams with the knowledge, tools, and resources they need to deliver exceptional customer outcomes. This role will collaborate closely with customer support leadership, lifecycle marketing, and our education and product marketing team to develop and implement effective sales enablement strategies and initiatives
- Develop and implement a comprehensive enablement strategy tailored to Boulevard’s Customer Support organization
- Build onboarding, certification, and continuous learning programs that reduce time-to-productivity and improve resolution quality using Articulate and Workramp enablement tools
- Align enablement initiatives with CSAT, retention, resolution time, and operational efficiency goals
- Partner with Product and Engineering to integrate AI into customer communication workflows
- Train Support reps on effective AI usage and prompt best practices
- Continuously evaluate AI effectiveness using performance data and customer outcomes
- Build structured product education programs that deepen rep expertise
- Create ongoing release education processes to ensure Support stays ahead of product changes
- Develop certification programs to validate knowledge and skill development. As well as continued education and learning
- Partner with Product to translate complex functionality into clear, actionable guidance for frontline teams
- Ensure messaging consistency across channels (chat, email, phone)
- Establish governance and quality standards for support content
- Create and maintain:
- Support playbooks
- Communication frameworks
- Troubleshooting guides
- Knowledge base enhancements
- Macro libraries and templates
- Ticketing Workflows
- Use support performance data (SLA adherence, median response time, first response time, solve rates, CSAT, resolution time, reopen rate, QA scores, ticket volume trends) to identify skill gaps and improvement opportunities
- Use reporting frameworks and OKRS that connect enablement initiatives to measurable outcomes
- Partner with Support Leadership to continuously refine workflows and learning priorities
- Deliver engaging workshops, skill-based training sessions, and AI adoption programs
- Coach ICs and managers on reinforcing best practices, provide data and insight to leadership to help coach and direct ICS
- Create blended learning experiences (live, asynchronous, simulations, certifications)
- Optimize and manage Support enablement tools and tech stack (e.g., CRM, ticketing systems, knowledge management tools, LMS, QA platforms) - (Examples of tools Jira, Intercom, Zendesk)
- Ensure strong adoption and ongoing optimization of systems
- Improve documentation processes and internal knowledge accessibility
- Act as a strategic partner to Customer Support leadership
- Collaborate closely with Product, RevOps, and Customer Success to ensure Support is aligned with broader GTM strategy
- Serve as the voice of frontline Support needs in cross-functional initiatives
Our take
Boulevard is a business management platform developed to help streamline the operations of appointment-based businesses, particularly spas and hairdressers. Boulevard addresses the challenges of spas and hairdressers by designing software that makes it easier to automate workflows, scheduling, and pricing, helping drive customers through their doors.
The global spa and salon market is projected to reach a market size exceeding $447 billion by 2032. Traditionally, appointment-based businesses have been heavily reliant on paperwork and receptionists, but Boulevard is looking to modernise the industry by helping drive efficiencies, profit, and a better customer experience.
Boulevard is one in a sea of companies offering software to digitise appointment-based businesses. However, the substantial funding it's raised across multiple rounds and a 500% increase inrevenue over three years demonstrates that it has maintained traction in the market as it grows. Its most recent investment is earmarked for growth in major self-care verticals and to fuel AI R&D. To bolster its offering in a competitive marketplace, Boulevard launched Boulevard Capital in 2024, a growth funding platform for businesses that use its booking software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2025
$80m
SERIES D
Aug 2022
$70m
SERIES C
Total funding: $188m
Company benefits
- Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
- Flexible Vacation & PTO
- Quarterly Bonus - Get rewarded when we reach our revenue targets
- 401k Match
- Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
- $250 upon signing and $75 monthly for your home workspace
- Fully Remote
Company HQ
Central LA, Los Angeles, CA
Leadership
Matt Danna
(CEO)Started their career with 6 years in Product at DeviantArt, before working at Fullscreen as VP of Product. After brief Product Consultancy roles, they co-founded Boulevard as CEO in February 2016.
Sean Stavropoulos
(CTO)They studied at California Polytechnic before working as a Honeywell Aerospace Systems Engineer and in Engineering at Fullscreen for almost 3 years. They spent a year as a Startup Consultant before co-founding Boulevard with Matt.
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