Technical Account Manager, Docebo
CA$110.8-147.6k
OTE
+ Employee Share Purchase Plan
Tuesday-Thursday in office
3 days a week in office
Multi-product learning suite
Be an early applicant
Multi-product learning suite
501-1000 employees
Be an early applicant
CA$110.8-147.6k
OTE
+ Employee Share Purchase Plan
Tuesday-Thursday in office
3 days a week in office
501-1000 employees
Company mission
To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.
Role
Who you are
- SaaS Troubleshooting Master: Bring 5+ years of core technical troubleshooting expertise layered with 2+ years of enterprise account management experience within a SaaS landscape
- Global Ecosystem Navigator: Display the flexibility to accommodate EMEA time zones alongside the excitement and readiness to travel internationally (with notice) up to 25% of the time
- Technical Chameleon: Possess a unique ability to rapidly digest complex technical architectures and effortlessly reduce complexity when communicating with executive or non-technical stakeholders
- Web Tech Fluent: Demonstrate a solid handle on front-end development technologies (JavaScript, CSS, HTML, RESTful APIs) alongside back-end practices and Single Sign-On protocols (OAuth 2.0, SAML)
- Data Integration Powerhouse: Master at least two of the following: creating/executing SQL queries, leveraging iPaaS technology (e.g., Workato, Zapier), or steering BI reporting tools (e.g., Snowflake, Tableau, Looker)
- Process-Driven Strategist: Tackle challenges with an analytical, project management mindset, taking proactive ownership of initiatives and establishing release readiness testing plans
- Future-Ready Innovator: Comfortable navigating AI-assisted workflows and advising enterprise customers on how emerging automation and AI features integrate into existing configurations
Desirable
- Cloud Certified: Holding an active AWS Product Certification is a major asset
- LMS/HCM Ecosystem Expert: Prior professional experience operating within the e-Learning, Learning Management Systems, or Human Capital Management industries
- Scalability Architect: Background supporting or consulting on enterprise platform performance, uptime optimization, and massive scalability
What the job involves
- As a Technical Account Manager, your mission is to build, grow, and deepen vital customer relationships to ensure our enterprise partners achieve ultimate success with Docebo. You will serve as the premier strategic partner and technical liaison, effortlessly bridging the gap between executive, business, and technical stakeholders to turn their long-term visions into reality
- By transforming customer goals into tangible, AI-powered initiatives, you will champion platform health, cultivate lifelong partnerships, and maximize business impact across
- Architect the Future: Translate high-level customer business goals and eLearning objectives into long-term technical strategies that extract maximum power from Docebo's capabilities
- Own the Relationship: Take absolute responsibility for the technical and product health of the customer journey, partnering with the Account Team to drive account growth and overcome roadblocks
- Command the Room: Design and deliver compelling performance presentations regarding contractual SLAs directly to senior and executive management, translating complex technical insights into clear business outcomes
- Guard the Platform: Continuously track and optimize technical health indicators—including API usage, integrations, custom modules, and login trends—to catch and mitigate risks before they ever impact stability
- Drive Systemic Excellence: Team up with internal Premium Advisors to evaluate support case patterns, delivering operational efficiencies and advising on robust workarounds during critical events
- Pioneer Innovation: Lead the charge on small proof-of-concept pilot projects, testing out-of-the-box software scenarios with stakeholders before running a full-scale organization roll-out
- Bridge Internal Worlds: Collaborate seamlessly across internal customer-facing functions to synchronize account planning, champion customer feedback, and align technical priorities with upcoming releases
Our take
E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $325 billion in 2025 and is forecasted to grow considerably, up to $665.06 billion by 2031.
Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.
Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2015
$3m
SERIES A
Feb 2012
$2.8m
SEED
Total funding: $6m
Company HQ
Fashion District, Toronto, ON
Leadership
Claudio Erba
(Founder & Chief Innovation Officer)Former Product Manager for Selpress. Former Board Member VP at Rysto.
Salary benchmarks
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