Customer Success Manager, project44
German speaking
Real-time supply chain visibility platform
Be an early applicant
Real-time supply chain visibility platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To improve lives everywhere by creating a connected, predictable, and sustainable world.
Role
Who you are
- Experience in supply chain, strongly preferred
- Experience working with fast-growth technology company, preferred
- 5-7 years of experience working with enterprise customers in Account Management, Customer Success or Consulting
- Experience working with a SaaS or platform product, preferred
- Comfortable presenting to leadership and in a large group
- Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
- Highly organized with a strong sense of urgency to meet deadlines
- Excellent client-facing, German and English written and verbal skills
- Some travel for key customer meetings and events
What the job involves
- Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
- Form relationships and educate the customer on new product introductions and features to drive optimal product use
- Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
- Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering
- Facilitate Quarterly Business Reviews with customers
- Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
- Identify opportunities for upsell alongside sales and account management team
- Maintain up to date knowledge of logistics industry, EDI, and blockchain
Our take
There currently exists a huge amount of pressure on supply chains across almost every industry, resulting in a demand for streamlined solutions. Businesses are attempting to future-proof their supply chains by identifying bottlenecks that lead to logistic breakdowns, but with the market being so volatile, this is difficult to manage.
Project44 provides a digital platform that aims to improve communication between logistics companies, transportation providers, and supply chain systems. The platform consists of a variety of modular API tools that can be employed to produce real-time data and predictive analytics. This helps provide insights into shipment arrival times, supply chain bottlenecks, and opportunities to increase efficiency.
Many startups have released software platforms that aim to prepare companies and their supply chains. However, Project44 has taken a unique approach by presenting a more versatile solution to the volatility of supply chain demands. The company has kept up with the growing market by launching new products and updates, expanding geographically, and building its leadership team, all of which have put it in a good place to find success into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2022
$80m
LATE VC
Jan 2022
$420m
LATE VC
Total funding: $892.5m
Company benefits
- 401k plan
- Paid parental leave
- Vision and dental insurance
- Paid volunteer time off
- Work from home opportunities
- Health insurance
Company HQ
River North, Chicago, IL
Leadership
Jett McCandless
(CEO)They started their career with 7 years at YRC Freight before spending 5 years at GlobalTranz. They then founded CarrierDirect in 2011, before starting project44 as CEO.
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