Director of Senior Leadership & Talent Management, Klaviyo
$184-276k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$184-276k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 10+ years of experience in Talent Management & Leadership Development in Human Resources, including 5+ years in a leadership role
- Proven ability to collaborate cross-functionally with team members across people organization to align talent strategies with broader business outcomes Experience designing and executing AI-powered talent processes, including talent review, succession management, and sr. leadership development in a scaling organization
- Demonstrated experience in developing and implementing skills strategies that align with business needs and drive organizational success
- Exceptional skill in building strong partnerships with senior leadership,influencing through data insights to drive strategic talent decisions
- Data-driven mindset with the ability to translate talent analytics into actionable insights and strategies
- Willingness and ability to roll up your sleeves and do the hands-on work required to drive projects to completion, while maintaining a keen attention to detail to ensure quality and accuracy
- Excellent leadership, communication, and relationship-building skills, with a focus on collaboration and partnership across the organization
What the job involves
- In this critical role, reporting to the VP, Culture you will help shape Klaviyo’s talent management ecosystem, integrating advanced AI driven strategies to enhance employee experience, design impactful talent management processes and cultivate leaders throughout the company
- As the Director, Talent Management & Sr. Leadership Development, you’ll develop Klaviyo’s philosophy and strategy on Talent Management & Sr. Leadership Development and partner with the Performance Team to ensure our Talent & Performance philosophy is aligned
- Talent Reviews: Design and lead the annual talent review process to identify key talent, assess potential, and align development plans with Klaviyo’s strategic goals. Establish ongoing talent calibration with a focus on high-potential talent (including programming) and addressing growth areas or gaps
- Director+ Development: Develop and execute leadership development programs for Directors and above to build strategic capabilities and readiness for future leadership roles. Partner with cross-functional leaders to identify and cultivate key leadership skills
- Succession Management: Lead semi-annual succession planning for critical roles and talent across the organization, ensuring a clear leadership pipeline for current and future needs. Partner with executives to develop and mentor high-potential leaders, ensuring continuity in key positions
- Capability Framework: In collaboration with our Director of Culture & Learning, design and implement a capability framework. Ensure Director+ employees have access to tools, resources, and guidance to enhance their skills and career growth
- Skills Strategy: Develop and implement a company-wide skills strategy that aligns with Klaviyo’s evolving business needs. Use AI and technology to identify skill gaps, predict future talent requirements, and establish scalable development plans that build both core and emerging capabilities throughout the organization
- Internal Mobility Strategy: Lead the development and implementation of a strategy for internal mobility, ensuring employees have opportunities to grow their careers within Klaviyo
- Strategic Planning: Participate in Klaviyo’s organizational strategic planning to align talent management initiatives with broader business goals
- Data-Driven Insights: Collaborate with the HRBPs, People Tech, People Operations, and People Analytics to collect and analyze talent data, turning insights into actionable plans to support talent pool growth and leadership decisions
- Workforce Retention & Succession Planning: Develop and maintain effective programs focused on workforce retention, promotion, and succession planning. Ensure these initiatives are aligned with Klaviyo’s diversity, inclusion, and talent growth strategies
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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