Junior IT Administrator, Wattpad
$60-70k
Platform for sharing original writing
Posted today
Platform for sharing original writing
1001+ employees
Posted today
$60-70k
1001+ employees
Company mission
Wattpad's mission is to create a world where everyone's story can be heard, and anyone can belong.
Role
Who you are
- The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a customer-focused attitude to effectively resolve technical issues and support users
- Diploma or degree in Computer Science, IT, or a related field, or equivalent experience
- 1-2 years of experience in IT support or Helpdesk roles
- Strong troubleshooting skills and familiarity with macOS, DNS, O365, Google Workspace, and VPN systems
- Excellent communication skills and a customer-focused attitude
- Korean language proficiency is a plus but not required
- Ability to work independently and as part of a team
- Flexibility to work outside standard hours as needed
What the job involves
- The Junior IT Administrator is responsible for serving as the first point of contact for IT support, troubleshooting hardware, software, and network issues for WEBTOON's employees
- This role includes managing user accounts and system access, supporting onboarding and offboarding processes, and providing technical assistance with various business tools
- Serve as the first point of contact for IT support, troubleshooting hardware, software, and network issues
- Manage user accounts, permissions, and system access
- Support onboarding/offboarding processes by provisioning devices and accounts
- Maintain and deploy IT equipment; conduct hardware replacements or upgrades as needed
- Provide technical support for operating systems, Microsoft Office, Google Workspace, VPN, and other business tools
- Document IT processes and create user-friendly how-to guides
- Collaborate with vendors for hardware and software procurement
- Assist in IT security management and Helpdesk initiatives
Our take
Content is king and Wattpad has managed to create a platform that aggregates the most loved original writing content in the world, turning the traditional publishing industry on its head.
Where authors used to submit drafts to dozens of publishing houses in the hope of getting some eyeballs on their work, Wattpad opened up the process to millions of young authors by letting them easily submit their work, and fostering a community around their software that offers feedback and help.
The e-reading platform is now looking to double down on its strategy of taking its user-generated fiction and turning it into successful intellectual property upon which original series and movies can be based. However a significant challenge for Wattpad is in producing original, marketable content from its platform given the popularity of fanfiction, stories which are based on existing intellectual property.
Another challenge for Wattpad is the current economic conditions which have affected much of the tech sector and are not sparing digital publishing. Having shelved bold plans for the future it also laid off 15% of its workforce in March 2023. Having realigned for its current business needs however, it is now well placed to weather the current market downturn.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2018
$51m
LATE VC
Apr 2014
$46m
SERIES C
Total funding: $117.8m
Company benefits
- Full health benefits
- Career development & Mentorship opportunities
- RRSP matching
- Generous parental Leave top-up
- Flexible hours
- Regular hackathons
- Healthy snacks & drinks
- Your choice of hardware
- Monthly work-from-home allowance
- Beautiful offices in Toronto and Halifax
- Easy access to transit
Company values
- UserObsessed- We make every decision by stepping into our users’ shoes
- Inclusive - We help everyone belong
- Trailblazer - We push ourselves on how we think and how we act
- BuildItForward - We’re always building a foundation for tomorrow
- PlayToWin - We’re driven to lead the pack
- Resourceful -We make the most of every minute and every dollar
- TeamWork - We do what’s best for the greater good
Company HQ
St. Lawrence, Toronto, ON
Articles
Leadership
Allen lau
(CEO)Lau attended University of Toronto where he earned his bachelor's degree in electrical engineering followed by a master's in the same subject. Thereafter he briefly worked as a software engineer for Brightspark before founding his first notable company, Tira Wireless, a mobile development startup. He is also the co-founder of Two Small Fish Ventures, a fund that invests in Toronto and Waterloo-based early-stage internet companies with strong network effects.
Ivan Yuen
(CSO)Prior to Wattpad, Ivan co-founded FeedM8 and served as the company’s CTO. Before that he was one of the first employees of Tira Wireless, where he helped grow the technical team and developed new and emerging wireless technologies. Ivan graduated from the University of Waterloo with a degree in Computer Engineering and also earned an MBA from the Rotman School of Management.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 16 more jobs at Wattpad