Escalation Project Manager, SentinelOne
Prompt
$132-160k
OTE
+ RSUs + Employee Stock Purchase Plan. OTE inclusive of base salary and commissions
More information about location
AI-powered enterprise cybersecurity platform
Be an early applicant
AI-powered enterprise cybersecurity platform
1001+ employees
Be an early applicant
$132-160k
OTE
+ RSUs + Employee Stock Purchase Plan. OTE inclusive of base salary and commissions
More information about location
1001+ employees
Company mission
To give the advantage to those who secure our future.
Role
Who you are
- We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts
- 3+ years across project management or technical program management
- 5+ years in customer-facing technical roles — Support Engineering, Customer Engineering, or Solutions Engineering — in enterprise software (cybersecurity preferred), bringing field perspective to roadmap and process decisions
- Experience owning roadmap or prioritization decisions in a fast-moving product organization
- Proven ability to design and operationalize cross-functional processes involving Support, Engineering, and customer-facing teams
- Strong technical fluency — able to assess whether an issue is a defect, a configuration gap, or a roadmap request
- Excellent stakeholder management; comfortable saying no and explaining why, to internal teams and customer-facing colleagues alike
- Experience with issue-tracking and roadmap tools (Jira, Salesforce, Asana, or similar)
- Experience as a Technical Program Manager or Product Manager in a security or AI-focused product organization is a plus
- A track record of untangling ambiguous ownership between Support, Engineering, and field teams is a plus
- Domain expertise in AI/GenAI security, cybersecurity architecture, or enterprise SaaS platforms is a plus
- Comfort operating as the single point of accountability for process — the person teams go to when no one else knows who owns something — is a plus
What the job involves
- Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
- As a Escalation Project Manager (PM), AI Security (Prompt Security), you will be tasked with building and owning the operational process that connects Support, Architects, Sales Engineers, and Product/Engineering so that a product defect never gets stuck in a queue
- You'll serve as the seam between field-reported reality and the product roadmap, owning hard tradeoffs and keeping a cross-functional process running without becoming a bottleneck
- Own roadmap prioritization and ETA decisions for Prompt Security's strategic accounts
- Define and maintain the operational workflow connecting Support, Prompt Solutions Architects, and Product/Engineering, so issues land with the team that can actually solve them
- Triage escalations — determining whether a reported issue is a support case, a product defect, or a roadmap gap — and route or correct misrouted issues accordingly (e.g., a product-engine failure sent to R&D instead of Project Managers)
- Run the cross-functional operating cadence — standing syncs, escalation reviews — between Support, Prompt Solutions Architects, and Product/Engineering leadership
- Represent the voice of the field inside Product/Engineering planning, ensuring key-account pain points are visible in roadmap discussions
- Track and report on open product issues, ETA adherence, and process health across key accounts
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of traditional antivirus software. SentinelOne is a cybersecurity company that matches this automation with machine learning-focused software designed to help businesses defend against online attacks.
The company has expanded beyond endpoint security into a broader AI-powered cybersecurity platform spanning endpoint, cloud, identity, and IT operations. This gives SentinelOne access to a larger enterprise market, although it also it also places the company in direct competitions with established cybersecurity leaders, including its biggest rival, CrowdStrike.
As cyberattacks become increasingly automated, the company is expanding its capabilities beyond detection to include AI-driven threat response, helping security teams contain attacks more quickly. While it still trails larger rival CrowdStrike in scale, SentinelOne is investing in platform expansion and automation to compete for enterprises looking to consolidate their cybersecurity into a single solution.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $800.7m
Company benefits
- Medical, dental, and vision coverage
- Employee assistance program
- Gym reimbursement
- Incentive-based challenges
- Mental health and mindfulness
- Unlimited Time Off
- Grandparent Leave
- Volunteer Time Off
- Paid Sick Time
- Paid Holidays
- 16 weeks Gender-Neutral Parental Leave
- Restricted Stock Unit Program
- Flexible Spending Accounts
- Life Insurance
- Short and Long Term Disability Insurance
- Team building activities
- Celebrations and social gatherings
- Community volunteering events
- Global all hands and local town hall events
- 401K
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(Co-Founder & CEO)Tomer began their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they have served as the CEO since.
Sonalee Parekh
(CFO)Prior to joining SentinelOne in 2026, Sonalee was the CFO at Asana and RingCentral. They also held senior roles at Hewlett Packard Enterprise, Jefferies, RBC Capital, Markets, Barclays Capital and Goldman Sachs.
Barry Padgett
(COO & President)Barry joined SentinelOne in 2025 as CGO before briefly serving as the CFO then moving into their current role as COO. Previously they spent 4 years at Amperity as COO and CEO and 1 year at Stripe as CRO.
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