Program Manager, Vanta
Technical Education
$116-137k
Offers Equity
AI trust management platform
Job no longer available
AI trust management platform
1001+ employees
Job no longer available
$116-137k
Offers Equity
1001+ employees
Company mission
To help businesses earn and prove trust.
Role
Who you are
- 3–5+ years of experience in technical writing, developer documentation, or product support enablement; preferably in a SaaS or API-heavy environment
- Experience writing about or supporting integrations, APIs, or developer-facing products
- Exceptional communication and collaboration skills; you're comfortable working with engineers and support reps alike
- Strong understanding of how to write for different audiences: technical users, non-technical customers, and internal teams
- Comfort with metrics-driven work and ability to use documentation to drive measurable impact
- A natural drive to understand how systems work end-to-end, including edge cases and backend dependencies
- Willingness to dig into unfamiliar platforms (e.g., a new cloud provider) to document them thoroughly
- Cloud platforms: AWS, Azure, GCP
- Developer tools: GitHub, GitLab, Bitbucket, Swagger/OpenAPI
- Identity and ticketing systems: Okta, Azure AD, Google Workspace, Jira, Zendesk
- Writing/publishing: Markdown, Git, ReadMe/Docusaurus, internal tools like Notion or Confluence
- Experience with AI-powered knowledge systems or a support deflection tool
Desirable
- Background in support or customer success: Provides context for what kinds of questions are most common and where docs can make the biggest impact
- Experience designing or contributing to internal knowledge bases or LLM-driven support assistants
- Writing for a security-conscious audience or familiarity with compliance and audit tooling (bonus points in a company like Vanta)
What the job involves
- We’re looking for a technical program manager with a primary focus on Integrations to join our growing Customer Education team, under the Digital Success org
- This role is crucial in enabling scalable support and seamless integration experiences for both internal teams and customers
- You’ll create and manage documentation that helps customers implement, use, and troubleshoot integrations—and help internal teams resolve issues faster with just-in-time guidance
- You'll collaborate closely with Engineering, Product, and Design (EPD) to ensure documentation is tightly aligned with product releases
- You'll also partner with Support and internal enablement leads to ensure that documentation powers internal tools, such as Co-Pilot (Intercom) and AI-powered support chats, which help reduce friction across the customer journey
- Own and maintain technical documentation for integrations, ensuring consistency, accuracy, and clarity across all channels
- Partner with EPD to align documentation timelines with product release schedules, ensuring documentation is ready at launch
- Produce a wide range of support content, including:
- Internal snippets and guides for tools like Fin Co-Pilot and AI-powered chats
- Training programs, workshops, and live customer facing educational webinars
- External documentation like FAQs, tooltips, and troubleshooting guides
- Enable internal teams to close tickets faster by embedding smart documentation within support workflows
- Reduce the volume of integration-related support tickets by:
- Driving a 40% decrease in escalations per month (e.g., 50 ➝ 30)
- Reducing customer support requests via Slack by 50% (e.g., 110 ➝ 55)
- Influence upstream support metrics in partnership with the Support team, such as:
- Reducing time to resolution for integration tickets
- Increasing AI-powered support ticket deflections
- Decreasing the total number of new integrations-related tickets by 100 per month
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for startups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with startups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta's latest $150M raise, boosting its valuation to $4.15B, highlights the company's rapid growth and strong market position. With AI-driven automation, expanding government partnerships, and strategic acquisitions on the horizon, Vanta is scaling quickly while solving real customer problems. Backed by a talented leadership team and a growing customer base, the company looks set to continue its upward trajectory and build a lasting, sustainable business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2025
$150m
SERIES D
Jul 2024
$150m
SERIES C
Total funding: $500.2m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(Founder & CEO)Prior to co-founding Vanta in 2017, Christina worked in Product Management for Dropbox. She was also a Professor at the School of Visual Arts and worked on the Investment Team at Union Square Ventures.
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