Senior Technical Program Manager, Spring Health
Customer Data
$159.1-194.2k
+ Stock options
Personalized mental healthcare
Open for applications
Personalized mental healthcare
1001+ employees
Open for applications
$159.1-194.2k
+ Stock options
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- You’ve worked for 3+ years in a data function, preferably as a Product Manager, Data Consultant/Strategist, or Technical Program Manager for data or API products, at a technology-driven organization with data analysts, data scientists, analytics engineers, and software developers
- You have experience leading high-profile customer and vendor engagements to deep-dive on requirements, present roadmaps, and demo product functionality
- Experience gathering requirements, refining specifications, and managing data integration projects through deployment
- You can articulate high-level insights from raw data and present these data stories to customers, speaking directly to the customers’ interests and needs
- You feel comfortable reading and writing technical documentation about the capabilities of an API or other data service
- Foundational understanding of common data exchange methods (e.g., REST, SFTP)
- You have built B2B or B2B2C products, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
- You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on OKRs
- You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
- You are comfortable navigating ambiguous problem areas
- You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
- You have the mental resilience to know that we're just at the start of a long journey in which change is constant
- You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
- You possess strong organizational and project management skills, and are careful and accurate with details
- You possess excellent product judgment; ability to prioritize competing opportunities, balancing stakeholders need
Desirable
- Experience working in healthcare or another regulated industry
- Quantitative background (e.g., mathematics, statistics, computer science, engineering)
- Proficient in SQL
- Master’s degree or MBA
- Experience implementing HL7, 270/271, and other common Healthcare standards a plus
- Proficiency in SQL a plus
What the job involves
- We are looking for a Senior Technical Program Manager to join the Customer Experience team, working with Engineering, Data Science, Product, Legal, Sales, and Customer Success to create a world class mental healthcare experience
- This individual will be responsible for defining a strategy for and delivering standard and custom data, analytics, and reporting to Spring Health’s large employer and payer customers and technology partners in a high-performing, scalable, and secure environment
- Dive deep on customer and vendor data requirements - in pre-sales, implementation, and on-going post-sales engagements - by directly leading technical conversations with customers and vendors
- Establish strong collaboration and working relationships with cross-functional stakeholders internally and externally (includes Data, Business Intelligence, GTM, BI, Executive, Finance, Legal, Clinical, and HR/People teams)
- Analyze data trends and translate data into stories that communicate the value of Spring Health to customers
- Define and execute strategies and roadmaps for data sharing, ad hoc reporting, and data stories for customer QBRs/ABRs
- Balancing competing priorities while maintaining a long-term vision
- Validate data self-service use cases for customer and CSM needs from all ad hoc requests; collaborate with PMs across the org to get these prioritized on their roadmaps when required
- Determine and optimize the key performance indicators for your team
- Prioritize customer data requests
- Build data delivery solutions that ensure member privacy is held to the highest legal and ethical standards
- Manage data requests through to high-quality delivery to Payers and large Employers (includes ad hoc reporting, QBR decks, data feeds, etc.)
- Leading complex projects beyond technical delivery, including analytical deep dives and operational efficiencies
- Coordinate with GTM teams to ensure Sales and Customer Success enablement of customer data products and processes
- Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans - to internal and external audiences, often at executive level
- What success looks like in this role:
- Customer, vendor, and internal stakeholder satisfaction with speed/quality/completeness of data sharing requests
- Efficiency gains of Engineering and Data teams through automation
- Quality of data matching/data sharing
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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