Database Support Engineer, Timescale

• The right candidates will be comfortable providing deep technical support and interacting with customers daily
• You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly
• You should have a “can do it” attitude, where helping the user comes first
• Bachelor’s degree in computer science, information systems, or equivalent experience
• Relational DB experience at scale: administration, data modeling, query optimization
• Experience with relational databases (PostgreSQL a strong plus!)
• Experience as a technical support professional with external customers
• Strong aptitude to understand and learn new software products
• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience

Desirable

• Timescale is hiring a Database Support Engineer for our growing global team
• This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts
• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
• Manage support cases from beginning to end
• Develop and maintain close relationships with our customers to help them be successful
• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture
• We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful)
• Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management

• We will respond to all applicants
• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience
• All active candidates will be informed of what is happening next in the process

• Flexible PTO & family leave
• Professional development & educational benefits
• Summer Fridays off in August
• Fully remote work from anywhere
• Stock options
• Monthly WiFi stipend
• FSA/Dependent FSA plans
• 401(k) retirement plan
• Premium insurance options for you and your family

Total funding: $184.8m

Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.