Customer Success Intern, Zivver
More information about location
2+ days a week in office
Secure digital communications platform
Job no longer available
Secure digital communications platform
101-200 employees
Job no longer available
More information about location
2+ days a week in office
101-200 employees
Company mission
To power the next generation of secure digital communications.
Role
Who you are
- You possess a natural enthusiasm for customer interactions, consistently being the first to take initiative, and demonstrating a remarkable ability to learn quickly
- Currently enrolled in your 3rd or 4th year of Bachelor's education
- Language Skills: Proficiency in Dutch and English (both spoken and written)
- Location: Residency in the Netherlands and the ability to work at our Amsterdam office for at least two days a week
What the job involves
- As a Customer Success Intern, your impact will be substantial
- You'll primarily support our implementation team, engaging in a wide range of activities that span both short-term tasks, such as training end-users and crafting customized instructional materials for new product functionalities, and strategic initiatives aimed at enhancing the quality and efficiency of our services
- Your journey with us will encompass valuable learning experiences in building customer relationships, software implementations, and gaining insights into the inner workings of a B2B technology scale-up business
- As an integral part of our Customer Success team, you'll find support and mentorship to nurture your personal growth while delving into project management and software implementations
- During your internship, you'll have the opportunity to acquire and enhance the following key skills:
- Customer Relationship Building: Learn how to cultivate strong customer relationships through active engagement and effective communication, becoming a trusted advisor to our clients
- Software Implementations: Gain hands-on experience in software implementations, from onboarding new clients to troubleshooting technical issues, becoming proficient in deploying our solutions
- Project Management: Develop project management skills to plan, execute, and measure progress on strategic initiatives, enhancing your organizational and leadership abilities
- Effective Communication: Hone your communication skills, both written and verbal, as you interact with customers, colleagues, and stakeholders, becoming an articulate and persuasive communicator
- Problem Solving: Master the art of problem-solving in real-world scenarios, identifying issues, proposing solutions, and enhancing your critical thinking skills
- A challenging internship for 32 to 40 hours per week, lasting a minimum of 20 weeks
- Start date: September 2024 (exact date negotiable)
Our take
Organisations are increasingly utilising instant messaging applications for external and internal communication, as they are a faster and cheaper mode of communication. With this, it becomes increasingly important to secure the messaging infrastructure as these communication environments are less secure.
Zivver offers a secure communications platform for organisations, especially those in regulated industries such as government, law and healthcare, to enable secure communication, namely through email data protection and secure file transfer. Cloud-based secure messaging products and solutions that offer this security is a market expected to grow rapidly - and indeed, Zivver has been recognised as one of the fastest-growing technology companies according to Deloitte.
Similar companies offering solutions for organisation communications include Realtyme and Netsfere. Zivver plans to continue adding other useful features to their product such as digital signatures, secure forms and secure video. It will invest its capital, backed by DN Capital and SmartFin, to continue market expansion in the UK as well as other international markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2020
$16.6m
SERIES A
Oct 2018
$7m
SERIES A
Total funding: $27.1m
Company benefits
- Unlimited holidays
- Fired-up environment
- Zivver's Hummingbar
- HQ in Amsterdam
- International diverse team
- Internet allowance
- Home office support
- Lunch & snacks at HQ
- Company parties
- Pension plan
- Personal growth
- Referral bonus
- Travel reimbursement
- Work from anywhere
Leadership
Wouter Klinkhamer
(CEO)Progressed at Gupta Strategists from a Strategist in 2005 to Director in 2013. Co-founded Zivver in 2016, initially serving as COO, before becoming CEO in 2020.
Rick Goud
(CIO)Experience as a Strategist at Gupta Strategists from 2009-2015. Co-founded Zivver in 2016, initially serving as CEO, before becoming CIO in 2020.
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