Solutions Engineer, PlayStation

• 5+ years of experience in solutions engineering, infrastructure engineering, or a related field
• Deep understanding of Kubernetes and cloud-native architectures
• Hands-on experience with Cloud Native Computing Foundation (CNCF) technologies
• Strong knowledge of both on-premise compute and virtualisation platforms and leading public cloud service providers (AWS, GCP, Azure, etc.)
• Experience with automation, CI/CD pipelines, and Infrastructure as Code (IaC) and related tools such as GitHub, and GitHub Actions
• Strong problem-solving skills and experience in supporting real customers in a production support environment
• Excellent communication skills with the ability to translate technical concepts for a variety of audiences
• Passion for customer success and delivering high-quality solutions

Desirable

• The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences
• We are seeking a Solutions Engineer to bridge the gap between our platform teams and our internal customers, ensuring seamless integration with SIE’s Kubernetes based platform and infrastructure that includes a global network and data centre infrastructure
• This new role is ideal for a technical expert passionate about cloud-native technologies, on-premises infrastructure, and public cloud services and will play a key role in the development of processes and tools used to support seamless customer engagement, streamline service delivery, and empower innovative solutions
• Serve as a technical liaison between platform architecture, network architecture, platform engineering, and internal customers (product development teams) to deliver tailored infrastructure solutions
• Assist customers in integrating with SIE’s Kubernetes platform, ensuring best practices and operational excellence, including co-ordination of Proof of Concept and Test environments
• Provide guidance on on-premise and public cloud infrastructure, including best-fit solutions for scalability, security, and reliability
• Work closely with Cloud Native Computing Foundation (CNCF) technologies, leveraging Kubernetes and other cloud-native tools
• Collaborate with internal teams to improve platform capabilities and optimize integration processes based on customer feedback
• Develop and maintain technical documentation, best practices, and training materials for customers and internal teams
• Support troubleshooting efforts and work proactively to resolve integration challenges
• Advocate for customer needs, driving continuous improvements to SIE’s platform infrastructure