Knowledge Systems Lead, Scarlet
£70-80k
Offers equity
Specialised certification of medical AI and software
Be an early applicant
Specialised certification of medical AI and software
21-100 employees
Be an early applicant
£70-80k
Offers equity
21-100 employees
Company mission
To hasten the transition to universally accessible healthcare.
Role
Who you are
- You have 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment
- You think in systems. You care about how information is structured, maintained, searched, surfaced, and reused
- You have strong product and UX judgement. You understand that great user experiences reduce work for users. They make the right information easier to find, understand, and apply
- You are comfortable with complex subject matter. You do not need to be a regulatory expert, but you should be excited by the challenge of making regulatory expectations clearer without making them less precise
- You are technical enough to work closely with engineers. You may have experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems
- You are interested in how knowledge should be consumed by both humans and AI systems. You understand that AI-ready content needs structure, source clarity, version control, and careful governance
- Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment
What the job involves
- Own the structure, navigation, and presentation of Scarlet’s customer-facing knowledge base, making it easier for customers to find and apply the right guidance
- Create content models, templates, taxonomies, metadata, etc that make the KB easier to use, maintain, and extend
- Partner with subject matter experts to turn complex expectations into clear, structured guidance without losing precision or intent
- Use customer questions, search behaviour, and content performance to identify where the KB is confusing, incomplete, or too hard to act on
- Shape how Scarlet’s guidance can be surfaced across the product, anticipating changing usage patterns as AI capabilities rapidly evolve and preserving accuracy, nuance, and trust
Application process
- Intro call with Aarzoo:
- Round 1: CX team interviews: Steven and Johnny (2x30 min)
- Round 2: Founder interviews: James and Jamie (2x30 min)
- Referencing
- Offer
Salary benchmarks
Our take
Software is rapidly taking centre stage in the development of new medical technology. However the approach used to certify new solutions was optimised for hardware rather than software, restricting patient access to innovation. This is what health tech compliance company Scarlet is solving.
After working closely with regulators, Scarlet has received the key designations that allow them to certify medical software, and do so in a software-focused way. This makes for a much more efficient process, and caters to the frequent updates inherent to good software. It means new products can be updated and released often, ensuring patients can safely get the most up-to-date technology.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2024
$17.5m
SERIES A
Aug 2022
$8m
SEED
Total funding: $27.5m
Company HQ
Fitzrovia, London, UK
Articles
Leadership
James Dewar
(Co-founder)Previously a Data Scientist at Smarkets and Senior Data Scientist at Babylon Health. Worked extensively on software medical devices.
Jamie Cox
(Co-founder)Originally studied medicine before becoming a software engineer. Previously was a Software Engineer at Babylon Health.
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