IT Operations Analyst, Harvey

• A strong customer service mindset - friendly, patient, proactive - and a relentless focus on quality of experience.
• 2+ years of IT support experience in a fast-paced startup or tech environment
• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
• Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)

Desirable

• We’re looking for an IT Operations Analyst to join our growing team and help deliver a seamless employee experience through hands-on IT support in our offices
• This role will be instrumental in ensuring our employees have the tools and technology they need to be productive
• Our IT team is growing, and we need someone with a strong customer service mindset—friendly, patient, proactive—with a relentless focus on providing a high-quality support experience
• This is a great opportunity to make an impact in a fast-paced environment and help shape the future of IT operations within our organization
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment
• Identify and track recurring problems and their root causes, and work with system owners to solve the root causes
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
• Create and manage weekly and monthly reporting on IT Ops performance and trends
• Assist with basic security best practices and help enforce IT policies
• Collaborate with the IT team on automation, documentation, and process improvements
• As part of a small office with lean teams, chip in to help your peers in Facilities and PeopleOps
• Assist in future office expansions, moves, and buildouts