Technical Account Manager, BeyondTrust
Contractor
Identity and access security platform
Be an early applicant
Identity and access security platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
Role
Who you are
- 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
- Excellent customer service skills, with strong dedication to customer care
- Self-starter, adaptable and eager to learn new technologies
- Great time manager and proficient multi-tasker
- Bachelor’s degree in a related technical field
- Flexible, a team player, strong collaborator
- Ability to understand and analyze customer technical needs
- Excellent verbal and written communication skills
- Confident in person and by phone with large teams and audiences
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Knowledge of the following:
- Active Directory and GPO
- Network Topology/Layers
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Secure “machine to machine” communications
- Virtualization
- Security software
- Windows Account Administration
Desirable
- SQL experience is a plus
- Scripting language experience is a plus
- Cloud technology experience is a plus
- Linux experience is a plus
What the job involves
- A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts
- The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion
- Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Complete Technical Product Assessments
- Facilitate, coordinate, oversee product upgrades
- Periodically complete health checks across products
- Create & maintain customer Environment Profiles
- Driving ticket resolution by working closely with the support teams
- Collaborate with cross-functional teams to understand customer issues and drive resolution
- Collaborate with Professional Services and Project Manager during implementation
- Maintaining overall account health for each account
- Periodically perform basic health checks across products
Our take
Unifying in-office and remote terminals with secure authorization, BeyondTrust is meeting the changing demands of identity security with new technology. Though it was founded in 1985, BeyondTrust modernized its systems with a new software platform in 2022, that better suits the security needs of remote work and hybrid employee structure.
This modernization speaks volumes about the direction of BeyondTrust, which was acquired by management platform Bomgar in 2018. With a focus on cloud technology, the company has successfully adapted to the ever-changing shape of cyber security threats and continues to nurture a large client base.
On top of record growth in 2022, the company continues to introduce new features and capabilities to its platform, demonstrating a commitment to innovation that bodes well for its future performance. It has also become a strong voice in the movement for better cybersecurity practices in business, conducting surveys and research into the evolving space.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2010
$3m
LATE VC
Jan 2009
$6m
LATE VC
Total funding: $12.1m
Company HQ
Johns Creek, GA
Leadership
Janine Seebeck
(CEO)Janine has been as BeyondTrust since 2016, joining as CFO, they then moved into the role of COO in 2020 and CEO in 2022. Prior to BeyondTrust, they spent 5 years at Agilysys as a VP Controller and CFO.
Marc Maiffret
(CTO)Marc previously spent over 10 years at eEye Digital Security, joining in 1999 as Chief Hacking Officer and moving into the role of CTO in 2006. They held this role they held until the company was acquired by BeyondTrust in 2012, where they then became the CTO of BeyondTrust.
Brent Thurrell
(CRO)Brent joined BeyondTrust in 2012 as an SVP International, moving into the role of CRO in 2020. Previously, they founded Scholabo, served as the Head of Sales at Pirean, and served as a Director of Sales EMEA at Aveksa.
Mike Puterbaugh
(CMO)Mike joined BeyondTrust in 2024 as an SVP of Product & Influencer Marketing, moving into the role of CMO in 2025. Prior to this, they were the CMO at Pathlock and Ziflow.
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