Customer Care Agent, Numan
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More information about location
5 days a week in office
Digital healthcare partner
Posted today
Digital healthcare partner
201-500 employees
Posted today
+ Share options
More information about location
5 days a week in office
201-500 employees
Company mission
Empowering people to live happier, healthier and longer lives.
Role
Who you are
- As an ever-growing team, we are in search of enthusiastic, motivated individuals to join us
- Loves problem-solving and connecting with people
- Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy
- Has experience of, or a desire to work in, a startup environment with high ownership and light process infrastructure
- Ideally has experience with Intercom, Salesforce, or similar tools (but if not, you’re a tech-savvy quick learner)
- Has exceptional English (written and spoken)
- Is comfortable being full-time in our Cardiff Pharmacy, 5 days a week
- Is able to work with little supervision and thrive in a busy environment
What the job involves
- Successful applicants will be welcomed into an experienced team that is friendly and supportive, with an opportunity to work within a growing organisation
- This role will be based in our Pharmacy in Cardiff, Wales. As one of our Cardiff-based Customer Care Agents, you will be a key point of contact for our customers, solving problems regarding their deliveries and liaising with our courier partners
- You’ll collaborate across multiple teams to ensure deliveries are compliant, patients receive their products on time, and claims are investigated fairly
- This is an in-person role, working 5 days a week in our Cardiff office, Monday–Friday, 8.30am–5.30pm. While this role is primarily weekday-based, please note the wider Customer Care team works under shift patterns that can include weekends, so you’ll need to be comfortable supporting this in exceptional circumstances
- Offering customers the empathetic and personal service expected of the Numan brand
- Owning customer queries end-to-end, ensuring patients receive what they need, when they need it
- Supporting patients via Intercom across multiple channels, including phone, social media, live chat, and email
- Keeping an accurate record of customer enquiries and complaints regarding deliveries
- Handling highly sensitive patient queries with discretion and compassion
- Identifying and promptly escalating safeguarding concerns or risks, always prioritising patient safety
- Acting as a key link between patients, clinicians, and delivery partners to swiftly and accurately resolve issues
- Acting as the patient’s advocate, sharing key insights and feedback with internal teams to improve processes and enhance the overall patient experience
Our take
Numan is a digital health startup that was initially focused on treatments for men, offering a range of solutions for erectile dysfunction (ED) and hair loss, both themes related to male self-esteem that are often avoided and ignored.
The company has since expanded into areas like premature ejaculation and weight loss, alongside a comprehensive suite of diagnostic blood tests, live doctor consultations, and various personalised supplements. More recently, it has expanded its weight loss category into women's health, paving the way for a broader range of female treatment categories. In practice, Numan’s platform enables free online medical consultations, clinically proven treatments, diagnostics and personalised treatment plans.
And with solid funding, Numan is now working on further investments in technology and expansion of its operations. It's also made a number of key senior hires recently which will be sure to help enhance the company's product offerings and broaden its services to ultimately reach more customers.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
40 people
Shivani Sharma-Savani, Senior Clinical Lead
Our mission
The clinical team champions safety at every step, guiding and supporting patients throughout their journey in Numan’s holistic healthcare programs.Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2025
$30m
SERIES B
Feb 2022
$20.1m
SERIES B
Total funding: $103.1m
Company benefits
- Share options
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan)
- Health insurance with Vitality
- Enhanced maternity and parental leave
- Nursery benefit provided by YellowNest
- Employee assistance programme (access to therapy, financial planning and discounts)
- Generous pension (includes both employee and employer contributions)
- Flexible working options, including a dog-friendly office in Farringdon
- Personal training and development budget via Learnerbly
- Wellhub membership, giving you access to over 2,000 locations in the UK
- Free office snacks including breakfast items, soft drinks, tea and coffee
- Cycle to work scheme
- Season ticket loan
- Discount on Numan products for your friends and family
- Paid volunteering days
- An additional 2 weeks off once you reach your 5th anniversary with Numan
Company values
- Patients first
- Learn Fast
- Own the quality
- Succeed together
- Care deeply
Company HQ
Farringdon, London, UK
Leadership
Sokratis Papafloratos
(Founder & CEO)Technology entrepreneur of companies like Togethera.com and Trusted Places. Angel investor of companies like the popular meditation app Calm, which in 2019 became the world’s first mental health unicorn.
Salary benchmarks
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Diversity, Equity & Inclusion at Numan
- Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
- We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
- Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
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