Senior Product Manager, Gorgias
Artificial Intelligence
$91.8-101.5k
Salary in US currency, may vary by location + Equity 0.009% – 0.014%
In office Wednesday & Thursday
2 days a week in office
The conversational AI platform for eCommerce
Be an early applicant
The conversational AI platform for eCommerce
501-1000 employees
Be an early applicant
$91.8-101.5k
Salary in US currency, may vary by location + Equity 0.009% – 0.014%
In office Wednesday & Thursday
2 days a week in office
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Impact-obsessed: you drive high-velocity execution and take a hands-on approach where needed
- Strong product management experience owning strategy, complex problem areas, and long-term roadmaps
- Highly analytical, comfortable with BI tools, SQL, or scripting to inform decisions
- Organized and structured, thriving in fast-changing environments with high ambiguity
- Customer- and data-driven in every decision, with a demonstrated track record of delivering meaningful impact
- Comfortable working with LLMs or modern AI technologies (or eager to go deep)
- Extremely comfortable collaborating with engineers, discussing architecture, system behaviors, failure modes, and technical tradeoffs
- Skilled at breaking down technical challenges into clear product requirements, sequencing, and strategic decisions
- Curious, resourceful, and proactive in researching technical approaches, best practices, and emerging patterns to guide system evolution
- Thrive in system-heavy problem spaces and enjoy understanding how things work under the hood
- Nice to have: Experienced in ecommerce or SaaS, ideally building for merchants (B2B) and shoppers (B2C)
What the job involves
- As a Senior Product Manager, you will drive the development of tools that enable merchants to automate shopper interactions
- Your mission is to power a world-class conversational experience that delivers fast, accurate, and personalized responses using state-of-the-art AI technologies
- Own the product strategy and roadmap for the Orchestration layer of the AI Agent
- Partner with engineering and design to define team goals, architecture direction, and execution plans
- Build the core systems that make the AI Agent accurate, fast, predictable, and appropriate for enterprise-grade use across a wide range of support use cases
- Design scalable tools that let merchants configure the AI Agent in minutes, not weeks
- Collaborate closely with data science, engineering, PMM, and GTM teams to deliver high-quality features that impact adoption, automation, and revenue
- Conduct deep qualitative and quantitative research to understand how our underlying systems must evolve, identifying architectural gaps, system behaviors, and constraints that shape the next generation of AI Agent orchestration
- Work across B2B (merchants) and B2C (shoppers) experiences to ensure the AI Agent creates value for both
- Drive execution from strategy to delivery, ensuring business outcomes tied to OKRs
Application process
- We use AI tools to assist in managing and assessing applications, with human oversight at every stage
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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