IT Generalist, ditto
$120.8-212.7k
+ Equity
2-3 days a week in office
Data sync platform
Be an early applicant
Data sync platform
101-200 employees
Be an early applicant
$120.8-212.7k
+ Equity
2-3 days a week in office
101-200 employees
Company mission
To expand the internet via software enabling devices to synchronise data in realtime, even where the internet doesn't reach.
Role
Who you are
- Real experience as an administrator with Okta, Google Workspace, Slack, Linear, Zoom, SentinelOne, and MDM tools for Apple and Android devices
- Good instincts for troubleshooting problems across Linux, Windows, and macOS
- Strong communication skills and a genuine interest in helping people. You care about making support feel easy and human
- Familiarity with automation tools like Okta Workflows, Tines, and Zapier
- Ability to balance urgent requests with longer-term projects
- A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making
- At Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us
- What does matter?
- Grit
- Curiosity
- Adaptability
- And a genuine spark for what we’re building
- So if you’re fired up about our mission but not sure you tick every box - apply anyway
- We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us
Desirable
- Experience implementing or migrating MDM systems
- Background managing SaaS spending or negotiating contracts
- Knowledge of security practices and endpoint protection
- Experience supporting remote or hybrid teams
- Scripting skills in bash, Python, or PowerShell
- Experience with identity and access management projects
- Interest in writing documentation that actually helps people
What the job involves
- We're looking for an IT Generalist to be the first point of contact for technical support at Ditto
- Reporting to the Head of IT, you'll help everyone on the team get the technology and access they need to do their best work
- You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way
- This role is a chance to directly improve how people work and feel supported at Ditto
- Be the main contact for IT support, helping teammates troubleshoot issues quickly and thoughtfully
- Run onboarding and offboarding for new hires, including account setup, system configuration, access management, and welcome sessions
- Work from our San Francisco office 2-3 days a week to provide in-person support, fix conference room tech, and connect with the team
- Manage our vendor relationships and SaaS contracts, keeping an eye on spending and making sure we're using our tools well
- Set up and configure our new MDM system to keep devices secure and easy to manage
- Help move our Okta rollout forward by configuring apps, setting up integrations, and supporting people through the changes
- Track our hardware inventory and handle the full device lifecycle, from ordering new equipment to handling repairs and retirements
- Write clear documentation and guides that help people solve problems on their own
- Manage user accounts and permissions across our tools, including regular access reviews
Application process
- Use your application to show us how you’ll make an impact her
Our take
While it's convenient to assume that all the data an app needs is always located in a single place, the reality is more messy. Multi-cloud platforms, IoT devices with varied or limited connectivity and even smartphones can hold necessary data for many applications. The problem for developers is how to tame, access and use this data. Ditto exists to fix this, providing a distributed database that pulls and synchronises data from edge devices and the cloud.
Able to operate even in locations without internet, using peer-to-peer WiFi, Bluetooth and wired networks to pull data together, it provides a layer of infrastructure which is increasingly required as IoT picks up steam. However, it is not the only entrant in this growing market, and faces competition from the likes of Whalesync, PieSync and Grouparoo.
While most of these companies provide the same kind of functionality, Ditto's large and growing customer base in the tens of thousands (including the likes of the US Air Force, Lufthansa and Japan Airlines) indicates that its product is a strong competitor in this space. It has also attracted the attention of investors, most recently closing a hefty Series A round. It intends to use this funding to almost double its headcount and to focus on commercializing its product.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2025
$82m
SERIES B
Apr 2023
$45m
SERIES A
Total funding: $136m
Company benefits
- Fully Remote
Leadership
Max Alexander
(CPO)An extensive background in development, more recently working as a Mobile Engineer for Hipmunk and Product Engineer for Realm Inc.
Adam Fish
(CEO)Co-founded Roobiq in 2011. Following this they were VP of Product at Realm Inc and a Technical Consultant at HBO.
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