Senior Manager of Customer Advocacy, Enable
+ Bonus plan + Equity
Software for rebate management
Be an early applicant
Software for rebate management
501-1000 employees
Be an early applicant
+ Bonus plan + Equity
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- Exceptional storytelling, communication, and collaboration skills with the ability to influence stakeholders across Customer Success, Sales, Product Management, and Marketing
- Executive presence and the ability to facilitate high-value customer conversations
- 7 to 10+ years in Customer Advocacy, Customer Marketing, or related SaaS roles
- Proven experience running or elevating advocacy programs including CABs, user groups, awards, or reference programs
- Experience creating ROI-focused content and turning complex product value into clear customer messaging
- Travel up to 20%
What the job involves
- As a Senior Manager, Customer Advocacy, you will be responsible for elevating our customer voice and strengthening our existing programs into must-join experiences. You’ll take ownership of our Customer Advisory Board (CAB), customer awards, user groups, and reference engine, turning customer success into market momentum and customer champions into our strongest differentiator
- Design, lead, and evolve the Customer Advisory Board into a high-value forum that delivers strategic value to top customers and drives actionable business insights
- Manage customer awards that highlight innovation, leadership, and measurable impact
- Build and scale user groups that create meaningful customer-to-customer connection
- Lead a strong reference and storytelling program including case studies, testimonials, videos, and reviews
- Partner with Customer Success, Sales, Product Management, Value Consulting and Marketing to identify advocates and amplify customer success
- Translate customer outcomes into compelling, ROI-backed stories that influence the market and support expansion
Our take
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales and a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates have the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to supply chain problems caused by broken trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, accelerates rebate claims, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by focusing not only on simplifying rebate processes, but also by converting rebates into an “engine for growth”.
Enable has raised considerable funding and support, serving many customers, demonstrating the utility of its product. Investment is cited to increase headcount and accelerate its growth into new global markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrew Butt
(Co-Founder & CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(Co-Founder)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
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