Senior Software Engineer, Gladly

$134-186k

+ Equity

React
AWS
Docker
Kubernetes
TypeScript
Kafka
Redis
Go
Node.js
Postgres
Snowflake
Senior level
Remote in US
Gladly

Customer service platform

Be an early applicant

Gladly

Customer service platform

101-200 employees

B2BCustomer serviceSaaSeCommerce

Be an early applicant

$134-186k

+ Equity

React
AWS
Docker
Kubernetes
TypeScript
Kafka
Redis
Go
Node.js
Postgres
Snowflake
Senior level
Remote in US

101-200 employees

B2BCustomer serviceSaaSeCommerce

Company mission

To make customer service radically personal.

Role

Who you are

  • 5+ years of backend or full-stack engineering experience, with some leadership or mentorship experience
  • Strong teamwork skills; you love participating with high-performing teams of engineers
  • Customer-centricity and product focus. You look at everything you create through the lens of how it helps your customers. You are comfortable communicating how various technical approaches might impact product behavior
  • Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed
  • Competence with data structures, algorithms, software design, and cloud architectures
  • Willingness to work across the technology stack. If you’ve found your strength in designing scalable backend systems, you’re willing to work on the supporting changes in Gladly front-end and vice versa
  • Operational expertise. You value robust observable solutions with actionable monitoring and the importance of tooling for troubleshooting and resolving issues
  • (Bonus) Experience with the technologies we use: Go, Kafka, Typescript, React, Node.js, PostgreSQL, Redis, Snowflake, Docker, Kubernetes, AWS

What the job involves

  • Design and code innovative, scalable, and fault-tolerant applications across the technology stack within the Gladly product
  • Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
  • Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams
  • Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role)
  • Have opportunities to move between teams and learn other cool technologies
  • You’ll be successful by
  • Being eager to learn Gladly’s business domain and apply this knowledge in building the innovative product
  • Self-organizing and prioritizing your work based on the impact to the customer
  • Understanding how to balance pragmatic solutions with best practices of software engineering
  • Showing ownership and pride in your work by promoting the best practices of software engineering within Gladly, educating other engineers on them, and providing ongoing maintenance and support

Our take

Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service in a simple and effective manner, and has received a boost recently through its certified app partnership with Shopify. Via this partnernship, Shopify merchants can integrate with Gladly’s platform, enabling them to offer personalised customer service.

With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media.

The rise in e-commerce has meant demand for services like Gladly is growing. Gladly has focused on adding a suite of new features to its platform, like payment capabilities.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

15% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Sep 2024

$40m

LATE VC

Dec 2022

$55m

LATE VC

Total funding: $208m

Company benefits

  • Competitive salaries, stock options
  • Medical, Dental, Vision and Life insurance
  • Generous paid time off
  • Generous paid Parental Leave
  • 401K
  • Flexible Spending Accounts
  • Wellness and home office stipends

Company values

  • Putting People First - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company
  • Focusing On The Customer - We treat our customers’ goals as our own, and we work hard to achieve them
  • Being Humble And Hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher
  • Always Learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated
  • Owning It - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes
  • Communicating It - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice

Company HQ

Bernal Heights, San Francisco, CA

Leadership

Dirk Kessler

(Co-founder)

They were a Senior Software Engineer at Claris. Former Architect for 4 years at FileMaker Inc. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were an Entrepreneur in Residence at Greylock Partners.

Michael Wolfe

(Co-founder)

Studied Computer Science at Stanford. They worked as a Developer at Goldman Sachs. Former Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. They co-founded Vontu. CEO of Pipewise. Current Portfolio Advisor at Point Nine Capital.

Share this job

View 8 more jobs at Gladly