Senior Account Manager, iwoca
iwocaPay
£35-47k
+ Uncapped bonus (OTE bonus is 20% which is paid monthly) + Share options
1-3 days a week in office
Online loans for small businesses
Job no longer available
Online loans for small businesses
201-500 employees
Job no longer available
£35-47k
+ Uncapped bonus (OTE bonus is 20% which is paid monthly) + Share options
1-3 days a week in office
201-500 employees
Company mission
To fund one million small businesses.
Role
Who you are
- We look for people who are smart, humble, motivated and who are always looking to improve
- BNPL merchant account management experience
- Proven customer relationship management experience
- Consultative sales skills that enable you to understand customer needs and match the right product or service to them
- Experience explaining complex products and services to customers
- A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance
- Brilliant communication skills with an excellent telephone manner and a passion for delighting customers
- A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates
What the job involves
- Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwocaPay merchants receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention
- IwocaPay works with merchants to offer innovative Trade Credit and Buy Now Pay Later (BNPL) solutions for business customers
- Those merchants are essential to our success as we need them to offer iwocaPay to their customers who in turn use us to spread the cost of their purchase
- Your focus will be on making sure we maximise sales opportunities, as well as looking for new and better ways to deliver ‘best-in-class’ customer experience
- You’ll work closely with the Head of Commercial Operations and other stakeholders to ensure our customers’ needs are met as smoothly and efficiently as possible
- Manage and retain a portfolio of merchants with the objective to grow their iwocaPay transaction volumes through deeper integrations, up-selling and cross-selling
- Negotiate, onboard and manage the go-live of new merchants added to your portfolio
- Understand how a merchants business works and how iwocaPay can benefit its customers in order to make iwocaPay a long term strategic partner
- Be the point of contact for that merchant with iwocaPay and build strong business relationships with key stakeholders
- Deliver insights to merchants through regular, structured communication and business reviews
- Work with the iwocaPay Product and Tech teams to share insights and feedback in order to assist improving our product offering and the experience of your merchants
- Assist our Sales Team by leading product pitches and demos to prospective merchants
- Be the voice of our merchants and pioneer new features through a process of test-and-learn
Salary benchmarks
Our take
UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans and offer more to larger SMB businesses. And the company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2025
$16m
SERIES D
Aug 2019
$13.6m
GRANT
Total funding: $114.8m
Company benefits
- Work where you work best: Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams
- Invest in iwoca: We want people to be invested in iwoca's success so after six months you'll be awarded share options
- Keep yourself healthy: We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week
- Start (and end) your day right: Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine
- Life-work balance: We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave
- Learning and development: Whether you want to learn to code, experiment with motion design, or beat cognitive biases, you'll have time and budget to invest in your professional development
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(Co-Founder & CEO)Previously spent 7 years at Goldman Sachs as a Vice President before co-founding iwoca in 2011.
Joost Versteeg
(CMO)Joost initially joined iwoca in 2017 as an Intern. Since then, they have held a number of roles, from Growth Analyst to Head of Commercial Strategy and became CMO in 2024.
People progressing
Serita joined as a Customer Onboarder, before moving into the Broker Team. Most recently they have been promoted to Partnership Manager.
Leo joined in 2018 as a Client Onboarder. Since then, they have worked in a number of roles and now serve as the Product Manager.
Jenny originally joined the Client Onboarding team and now leads the Customer Success department for the German business.
Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
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