Director of Product Management, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Proven ability to lead in a matrix environment
- Experience working directly with engineering teams is required
- Can deliver high quality products/services in a high growth environment where priorities shift rapidly
- Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
- Extensive experience building and launching products in multiple markets
- Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.)
- Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
- Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization
- Demonstrated experience as a people manager with the ability to attract, recruit, and develop product talent
- Product management of commercial-based applications
- Previous work with issuers and/or processors (ie. TSYS)
- Collaboration with design teams or product experience designers
- UI-based products for credit cards
- Experience at or integrating with a credit card processor
- Driving the deployment of software to the cloud
What the job involves
- The role is a Director – Product management reporting into the Vice President of Product Management
- Lead a team of product managers across different geographies
- Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
- Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis
- Leverage the Mastercard “Studio” framework to manage the delivery of ongoing innovation and enhancements to focus Products
- Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation
- Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies
- Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities
- Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget
- Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan
- Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing
- Lead cross-functional teams in the development of business requirements to achieve Product objectives
- Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program’s operating model
- Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
- Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
- Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan 🇬🇧
- 25 days holiday (excl. bank holidays) 🇬🇧
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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