Customer Marketing Manager, PagerDuty
$114-172.7k
More information about location
AI-first operations management
Be an early applicant
AI-first operations management
1001+ employees
Be an early applicant
$114-172.7k
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- A bachelor’s degree in Communications, Marketing, or other related fields
- Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
- Minimum of 2+ years experience creating customer stories
- Excellent writing, communication, and presentation skills
- Experience working with teams cross-functionally
- Demonstrated ability to create close alignment with sales
- We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application
What the job involves
- The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions
- Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field
- Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts
- Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc
- Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels
- Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment
- Strong interpersonal skills to manage existing and enhance new relationships with customers
- Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences
- Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
- Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
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