AI Innovation Specialist, Kasa Living

• Process Improvement Mindset: Naturally identifies inefficiencies and approaches problems with a systematic view toward optimization and automation opportunities across diverse business functions
• AI & Automation Expertise: Hands-on experience with modern automation tools and emerging AI technologies. Comfortable evaluating and implementing solutions ranging from simple scripts to sophisticated AI-powered workflows
• Technical Integration Expertise: Comfortable working with APIs, webhooks, and system integrations to connect tools and create seamless automated workflows across multiple platforms and departments
• Orchestration & Workflow Design: Experience with modern orchestration tools (Zapier, n8n, Make, or similar) and the ability to design complex multi-step automations that handle edge cases and error scenarios
• Engineering Collaboration: Ability to work closely with engineering teams, understand technical constraints, and bridge the gap between business requirements and technical implementation
• Technical Proficiency: Strong skills in Python, SQL, and API integration. Experience with workflow automation platforms, cloud services, and data pipeline tools is essential
• Communication & Change Management: Skilled at explaining technical solutions to non-technical stakeholders and driving adoption of new processes across resistant or skeptical teams
• Business Impact Prioritization: Use measurable business outcomes like cost savings, productivity gains, and improved employee satisfaction to prioritize the roadmap
• Adaptability: Thrives in a dynamic environment where priorities shift and new automation opportunities emerge regularly

Desirable

• As a AI Innovation Specialist at Kasa, you will play a central role in driving operational efficiency through intelligent automation and process improvement
• You'll work cross-functionally to identify, design, and implement automated solutions that reduce manual workload, eliminate repetitive tasks, and enhance productivity across all departments—from Operations and Guest Services to Finance and Human Resources
• This role sits at the intersection of Engineering and Business Intelligence, bridging technical implementation with business impact
• You'll partner closely with department leaders throughout the organization while collaborating with our engineering team to build robust, scalable solutions
• You'll contribute to initiatives that streamline workflows, improve data accuracy, reduce human error, and unlock new opportunities for scalability through smarter process design and automation
• A key focus of this role will be leveraging cutting-edge AI tools and modern automation technologies to transform how we work
• You'll identify high-impact opportunities where AI-powered solutions can replace manual processes, enhance decision-making, and create more efficient operations that allow our teams to focus on higher-value work
• Partner with department leaders across the organization to identify manual processes, workflow bottlenecks, and opportunities for automation that can reduce workload and improve efficiency
• Build and implement automated solutions using modern tools, scripts, and AI-enhanced processes to streamline operations across multiple business functions
• Develop dashboards, monitoring systems, and alerting tools that provide real-time visibility into process performance and identify areas for continuous improvement
• Design and deploy AI-powered automation solutions that can handle complex decision-making, data processing, and workflow management tasks
• Build and maintain API integrations that connect disparate tools and systems, creating seamless data flows and automated workflows across the organization
• Implement modern orchestration platforms (such as Zapier, n8n, or similar) to create sophisticated multi-step automations that span multiple systems and departments
• Create documentation, training materials, and best practices to ensure successful adoption of automated processes across teams
• Collaborate with engineering teams and external vendors to integrate automation tools with existing systems and ensure scalable, maintainable solutions
• Measure and report on the impact of automation initiatives, tracking metrics like time saved, error reduction, and team productivity improvements
• Train the team and evangelize how to use these systems to self-serve frequent issues
• What Success Looks Like in the First Year:
• You've identified and automated key manual processes across multiple departments, demonstrating measurable time savings and error reduction
• You've successfully implemented AI-powered solutions that handle complex workflows previously requiring significant human intervention or that were impossible or too expensive to execute without AI
• You've established a systematic approach to process evaluation and automation prioritization that other teams can leverage for continuous improvement
• You've built strong partnerships with department leaders who actively seek your input on operational challenges and automation opportunities
• You've created a measurable impact on company-wide productivity, with clear metrics showing reduced manual workload and improved operational efficiency
• You've become the go-to expert for automation and AI tools, helping teams across the organization work smarter and focus on higher-value activities