Product Manager, Justworks
International Payroll
CA$127-142.5k
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
CA$127-142.5k
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- Passionate about early stage product development and able to thrive despite ambiguity
- A creative problem-solver with a talent for making complex things simple(r)
- Able to maintain a positive attitude, even in the face of adversity
- Minimum of 3 years of product management experience in a modern technology business with demonstrable wins
- Experience in the payroll or adjacent space required
- Ability to learn the Justworks international payroll domain quickly
- Willingness to deeply understand the fundamentals of our business model and prioritize your own education and development through interviews with coworkers, customers and prospects
- Exceptional written and verbal communication skills, with an aptitude for storytelling
- Deep user empathy and a high bar for user experience
- Experience with agile development processes
- SQL knowledge a must, computer science or similar background a plus
What the job involves
- The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before
- They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease
- They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy
- Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value
- By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide
- We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business
- As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments)
- That will require you to have a keen intuition for customer needs, risk management, and commercialization
- Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience
- You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights
- The International team’s mission is to help small businesses grow with confidence by empowering them to tap into the global talent market and navigate the challenges of international employment.
- As a Product Manager on the International Payroll team, you would help build the systems and capabilities that allow us to pay global employees accurately, compliantly, and on time.
- In this exciting high-impact role, you’ll be positioned to abstract away complexity to deliver an intuitive customer experience, create leverage for the operations teams we partner with, and innovate in a constantly evolving space
- Ensure timely delivery of assigned work and ship to the highest standard of quality
- Demonstrate ownership for the products you build and understand their impact through direct customer feedback
- Actively hone your knowledge of the PDLC, from discovery through delivery and iteration
- Develop user-centered insights across personas on our platform through research, testing and interviews and synthesize findings into clear, actionable problem statements
- Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership
- Drive customer-focused solutions for administrators and employees that enhance their experience while improving operational efficiencies for Sales and Customer Success
- Contribute to team problem-solving and actively support or facilitate team processes and ceremonies
- Investigate and prioritize issues/bugs and develop technical knowledge with guidance from engineering partners
- Take on opportunities beyond core responsibilities to support product strategy and drive impact
- Demonstrate ownership for the products you build and understand their impact through customer feedback
- Develop user-centered insights through research, leveraging data, testing and interviews then synthesize findings into clear, actionable problem statements
- Define the roadmap of your product area through deep research and understanding of business goals
- Continuously prioritize the needs of customers and internal stakeholders using evidence-based decision-making, reassessing as needed
- Communicate product priorities transparently with stakeholders, seeking feedback often and reassessing as needed
- Create specifications and testing plans, identify and mitigate potential risks, develop goals around feature launches, and measure success post-launch
- Partner with engineering, design, and product marketing to create a cross functional and collaborative development process; inspire and support your team to drive meaningful results for the business
- Be able to say “No,” but back it up with reasoning
- As a Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
- Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
- Business insight - applying knowledge of business and the marketplace to advance the organization’s goals
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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