Senior Implementation Specialist, GoodTime.io

• Like to work with amazing people
• Are friendly, always willing to lend a helping hand
• Can make a path forward, even in ambiguous situations
• Are humble, able to admit your failures (we’re all human)
• Love to learn, self-taught in many areas
• Are bored without a hard problem to solve
• Enjoy seeing your hard work make real impact, and controlling your own success
• Our ideal candidate will have project management and technical implementation experience
• They will be tech-savvy and passionate about partnering with recruiting leaders and teams to streamline processes and drive value while supporting their goals
• 4+ years of experience in Customer Success Implementation/Onboarding or CSM
• Strong project management and problem solving skills
• Ability to clearly articulate complex technical topics to a non-technical audience and translate requirements into actionable items
• Superior communication, presentation, and interpersonal skills
• Adept at building strong networks and relationships
• Strong self-starter that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
• Experience using GoodTime Hire Product

Desirable

• We are currently looking for a Contract Senior Implementation Specialists to join the Professional Services team
• This role will onboard our new GoodTime customers, ensuring they receive a great start and utilize the product to its maximum value
• You will onboard, train, and grow new business opportunities
• Behind each successful launch is an Implementation Specialist consulting on best practices and providing creative solutions on how to best use Goodtime
• This will initially be a 6-month contract
• Successfully lead customer project teams through a multi-phase implementation project plan. Communicate project status, issues, and risks while escalating effectively as appropriate
• Use effective training techniques and methodology to communicate complex ideas in a digestible way to drive product adoption
• Proactively build and monitor customer experience playbooks; create strategies to address, track, and monitor the results of the playbooks
• Maintain an expert level understanding of the GoodTime Hire product (technical and workflow) and recruiting industry to identify new opportunities
• Utilize internal tools to track customer plans, engagements, and their results
• Ensure the right data goes into our systems at the right time, so information about the customer is always up to date, accurate, and provides company wide transparency on the health and context and relationship with our customers