Strategy & Operations Lead, Candid Health
$165-200k
More information about location
4 days a week in office
Healthcare revenue cycle automation software
Job no longer available
Healthcare revenue cycle automation software
101-200 employees
Job no longer available
$165-200k
More information about location
4 days a week in office
101-200 employees
Company mission
To help providers focus more on care delivery and less on back office administration.
Role
Who you are
- You have 7-10+ years of total experience, including at least 2-3 years of experience building and/or leading high-performing teams to deliver key business outcomes in complex, dynamic environments
- You maintain a high quality bar and strive for excellence in everything that you do, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t
- You are motivated by and have a track record of building and maintaining relationships with senior executive customer stakeholders
- You enjoy identifying problems and working cross-functionally to design and deliver solutions to address them, but aren’t shy about rolling up your sleeves and getting the work done in the meantime
- You’re a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing
- [Optionally] You have experience in healthcare technology and/or healthcare financial services or B2B SaaS
What the job involves
- Candid Health is seeking an experienced, outcome-oriented leader to join our Customer Operations team as a Strategy & Operations Lead
- In this highly levered role, you’ll be responsible for leading and growing a high-performing team that is the tip of the spear, working incredibly closely with our customers to deliver critical outcomes for their businesses, and for Candid
- You will be the primary owner of a number of executive customer relationships, capturing signal on what is most valuable to them, and working cross-functionally (e.g., with Product, Engineering, Billing Ops, and Customer Support) to develop and implement solutions, and ultimately maximize the value that Candid delivers for our customers
- Lead a team of Customer Operations IC’s working cross-functionally (with e.g., Product, Engineering, Billing Ops and Customer Support teams) to deliver business-critical customer outcomes
- Develop exceptional talent via intentional apprenticeship and mentoring (i.e., be the talent forge for Candid)
- Maximize revenue retention and growth for a defined customer portfolio that represents a significant portion of Candid’s current and future business
- Develop and consistently demonstrate a deeply substantive execution skillset and working knowledge of the Candid product and the details of our customers' pain points
- Build and maintain relationships with senior executive customer stakeholders, ensuring that Candid is focused on delivering value for them
- Partner with Sales to manage inbound deal flow and strategic growth
- You’ll play a critical role in shaping our company culture and help make this the best place we’ve ever worked
Our take
Healthcare spending in the US medical system has been ballooning for decades. Administration contributes a substantial portion to this, constituting almost three times what other developed countries spend proportionate to their healthcare budget - and taking up valuable physician hours. The detrimental impact this has on the quality and affordability of care has meant solutions are becoming urgent, and Candid Health is contributing a strong one.
The data and AI-driven platform helps healthcare providers automate the process of submitting, chasing, and appealing insurance claims. It’s regularly audited by HIPAA, helping the company dodge the tightening data protection net that’s stunted the progress of some medtech startups. Having passed this obstacle the company is running at modest capacity - the challenge now is to lock in a broader client base, which could prove challenging.
Companies like Change Healthcare and Flobotics, for example, offer automated claims submissions as part of a broader robotic process automation service for medical institutions. It may be that this holistic administrative software proves more attractive for overburdened providers. For now, however, Candid Health is gaining a respectable amount of traction and enjoyed a funding round of $29 million in 2024.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2025
$52.5m
SERIES C
Sep 2024
$29m
SERIES B
Total funding: $97.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Nick Perry
(Co-Founder & CEO)A human biology graduate from Stanford, who started as an Accenture Digital consultant, before taking a role as as the forward deployed engineering lead at Palantir Technologies.
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