Senior Manager of Client Success, Whalar
Creator talent & brand partnerships agency
Job no longer available
Creator talent & brand partnerships agency
201-500 employees
Job no longer available
201-500 employees
Company mission
To harness the power of the creator community by encouraging positive social change through strategic partnerships with world-class creators, brands, and leading social platforms.
Role
Who you are
- 5-6 years of work experience in Client Success (ideally Saas), Talent Management, and/or Influencer Marketing. If experience in Client Success only, must have excellent understanding of the creator economy
- Excellent interpersonal and communication skills, with the ability to build strong relationships and influence stakeholders at all levels of an organization. Surprise and delight! It’s the little things
- Attention to detail is key as the role often involves reviewing product designs, catching errors or bugs to be corrected, correcting intercom articles or marketing materials, updating our CRM in real time, and tracking client usage
- Sales skills - many of our conversations with clients involve selling the product, whether it be financially or the reasons why they should sign up to a free trial. Speaking to differences in Foam vs competitors, overcoming any hesitations in switching providers or joining, and making compelling arguments as to how Foam will help solve problems in their every day
- Strong analytical and problem-solving skills, with the ability to gather and interpret customer data to drive actionable insights
- Excellent communication skills and grammar - when speaking with clients via email, calls, or in person presenting Foam or training, writing product releases, reviewing intercom articles or notices, and creating or reviewing marketing materials
- Self-motivated and results-oriented, with the ability to prioritize and manage multiple projects simultaneously. Proactivity - a can-do, go-getter attitude
- Demonstrated ability to thrive in a fast-paced, dynamic, team environment with a proactive and adaptable approach to customer success
What the job involves
- Foam, a division of Whalar Group, is seeking a highly motivated and customer-centric individual to join our team as a Client Success Senior Manager
- You will play a crucial role in driving the successful adoption, utilization, and satisfaction of Foam's platform within our hand-picked talent agencies
- Your primary focus will be on building strong relationships with our agency partners, understanding their unique needs, and delivering outstanding support to ensure their success with Foam
- Foam is a cutting-edge SaaS platform designed to empower talent representatives in managing their day-to-day workflow and growing their businesses
- Foam offers premium tools and features to agencies, enabling them to streamline their operations, enhance collaboration, win more business, and drive exceptional results for their clients
- Serve as a key point of contact and trusted advisor for a designated portfolio of agencies, guiding them through onboarding, implementation, and ongoing usage of Foam's premium tools
- Develop a deep understanding of each agency's business objectives, workflows, and pain points to provide tailored recommendations and solutions to maximize their experience and value with Foam
- Conduct regular check-ins, via phone and face-to-face, and proactive outreach to build strong relationships with key agency stakeholders, nurturing customer loyalty, and identifying opportunities
- Collaborate closely with the Support, Sales, Product and Engineering teams to support the smooth transition of new agencies into the Foam ecosystem, ensuring a seamless customer journey from prospect to successful user
- Work together with and manage the Senior Customer Success Executive to cover all clients and continuously update and improve the CRM from initial conversation to paying repeat customers
- Actively monitor and analyze customer data and usage metrics to identify trends, patterns, and potential risks, providing proactive guidance and actionable insights to drive adoption and customer satisfaction
- Champion customer feedback and advocate for necessary product enhancements or feature requests by liaising with the Product team, contributing to the continuous improvement of Foam's platform
- Stay up-to-date with industry trends, best practices, and competitive landscape to ensure the highest level of expertise and consultative support for agency partners
- Collaborate with cross-functional teams within Foam to share customer insights, align on strategic initiatives, and contribute to the overall growth and success of the company
- Some travel to clients will be required
Application process
- Start Date: ASAP
Our take
The creator economy is worth billions, but in many ways it is still in its infancy. There are few clear paths to connect brands, content creators, and social platforms in a holistic way. Whalar, however, is challenging this notion by directly managing creator talent and brand partnerships.
Whalar delivers complimentary services encompassing talent management and brand partnerships, as well as proprietary technology platforms to power campaigns at scale. Though founded as a simple influencer marketing agency, the company has been astute in its hiring to build up its expertise, bringing on board executives with experience across the social media, consumer goods and advertising industries.
The company’s client list tells its own story – with notable names including Google, TikTok, McDonalds and Spotify. Operating in such lucrative circles has allowed Whalar to expand internationally. The company has also begun bolstering its standing through the acquisitions of C Talent (a consultancy that represents high-profile Deaf and Disabled talent) and creator management company Sixteenth. 2025 funding raised Whalar's valuation to $400 million and will be used to accelerate its already comfortable growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2017
$3m
SEED
Mar 2016
$0.6m
SEED
Total funding: $3.6m
Company benefits
- Remote/flexible work with offices in NY, London, LA and Malaga
- 25 working days of paid vacation each year, with office closure between Christmas and New Year's Day
- Up to four months of fully paid parental leave
- Charity volunteer days
- Home office stipend
- Professional development stipend
- Company-wide yearly bonus
- Private medical insurance
- Health cash plan
- Private pension scheme
- Monthly phone/internet reimbursement
- Calm App subscription (Add up to 4 dependents)
- Fwrd personal development App subscription
Company HQ
Fulton Ferry District, NY
Leadership
James Street
(Co-Founder)Co-CEO at Whalar Group and Member of the Advisory Board at Cerqular. Co-founded and is still active at clothing brand Old Harry, and wristwatch brand Shore Projects.
Neil Waller
(Co-Founder)AAF Hall of Achievement Inductee. Also co-founded Shore Projects and Old Harry. Is a founding investor in a number of startups including EnviroBuild, Project Blu and Gratsy.
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