Product Operations Specialist, Ramp
Accounting Automation
$94-157k
+ Equity
More information about location
3+ days a week in office
Corporate cards and finance automation
Open for applications
Corporate cards and finance automation
501-1000 employees
Open for applications
$94-157k
+ Equity
More information about location
3+ days a week in office
501-1000 employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- Minimum 2 years working in product management, product operations, business operations, or consulting
- Strong ability to use data to understand opportunity and query data via SQL
- Experience working directly with customers through feedback requests and/or user research interviews
- Experience leveraging qualitative feedback to create product recommendations
- Ability to work in undefined spaces
- Strong investigative and critical thinking skills
- Demonstrated ability to translate accounting user feedback into product improvements and technical requirements
- Strong program management capabilities to coordinate across multiple teams (Solutions, CX, Sales, Product)
- Deep understanding of accounting fundamentals, ERP systems, and financial workflows
- Experience building and maintaining performance dashboards and documentation for technical/accounting processes
- Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week
Desirable
- Familiarity with ERP systems (ex. Netsuite, Sage, Workday, etc)
- Strong accounting domain knowledge and familiarity
- Experience working with accounting teams and finance professionals, understanding their workflows and pain points
- Technical programming experience (Python, Java, React)
What the job involves
- As a member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale
- You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features
- You’ll work closely with our Spend Management team including product managers, engineers, design, data and our customer-facing teams
- Spend Management owns our core spend product, including reimbursements, controls, core workflows product, notifications, and travel & entertainment to control spend
- Leverage SQL and data to improve accounting workflows, analyze customer support tickets, and identify opportunities to enhance the integration experience with major ERPs like NetSuite and Sage
- Drive operational improvements around sync errors, transaction coding, and accounting workflows while building comprehensive help center documentation and training materials
- Become the foremost expert on the accounting user experience, bridging the gap between customer-facing teams and product/engineering to evolve our accounting offerings and resolve technical issues
- Partner with Product Operations leadership to improve how Ramp serves accounting teams, with a focus on automating transaction coding and streamlining ERP integrations
- Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company has already reached a valuation of a whopping $8.1 billion in early 2022. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$150m
SERIES D
Aug 2023
$300m
SERIES D
Total funding: $1.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company HQ
Ukrainian Village, New York, NY
Leadership
Eric Glyman
(CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
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