Senior Director of IT Operations, SoFi
$188.8-324.5k
+ bonus
Mobile & online personal finance services
Be an early applicant
Mobile & online personal finance services
1001+ employees
Be an early applicant
$188.8-324.5k
+ bonus
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- If you thrive in fast-paced environments, excel at inspiring teams, and love turning complexity into clarity—this is your moment
- 10+ years of progressive leadership in IT operations, including 5+ years in a senior global role
- Proven experience managing complex, matrixed organizations and third-party IT vendors
- Deep understanding of enterprise IT support, service management frameworks (ITIL, COBIT), and modern ITSM tools (ServiceNow preferred)
- Strong track record of evaluating and adopting emerging technologies to deliver business value
- Inspiring leadership style focused on mentorship, diversity, and team growth
- Confident communicator with executive presence and stakeholder engagement skills
- Fluent in navigating diverse geographies and multicultural teams
- BS/MS in IT, InfoSec, or related discipline—or equivalent experience
- Experience with HR systems such as Workday and exposure to AI/ML automation platforms is a plus
- Experience in the Financial Services / Banking industries is a plus
- Bilingual English/Spanish preferred
What the job involves
- As our Senior Director of IT Operations, you’ll do more than oversee systems and services—you’ll architect the strategy that powers seamless operations and innovation across our global enterprise
- This role is a rare opportunity to build what’s next, not just maintain what is
- You’ll lead a high-impact, globally distributed team, drive continuous improvement through technology and process innovation, and play a critical role in delivering scalable, secure, and employee-centric experiences
- Lead the Vision for Global IT Operations:
- Design and execute a forward-thinking operations strategy that supports SoFi’s bold business goals. Improve performance, reduce friction, and elevate IT as a proactive partner to the business
- Build & Empower a World-Class Team:
- Shape a high-performing, inclusive, and globally distributed organization. Prioritize mentorship, succession planning, and leadership development to grow future trailblazers
- Deliver Impact with Cross-Functional Influence:
- Collaborate across Engineering, InfoSec, Facilities, and HR to solve enterprise challenges with agility and accountability. Your work will directly enhance productivity , improve resilience, and decrease risk across the company
- Champion Innovation and Operational Excellence:
- Lead the charge in adopting automation, AI/ML insights, and modern self-service tools. Bring clarity to complexity through measurable outcomes and streamlined processes
- Own Service Continuity & Incident Response:
- Refine and scale incident management frameworks that ensure fast, effective resolution with minimal disruption—because every second counts
- Elevate the Employee Experience:
- Partner with HR and People Tech to co-create technology experiences that empower employees from onboarding to offboarding
- Drive Financial Stewardship:
- Manage and optimize the IT operations budget with precision, ensuring investments align with strategic priorities and deliver measurable ROI
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets them apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company HQ
The East Cut, San Francisco, CA
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
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